Richemont Client Relations Center Ambassador
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 31, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Client Relations Center Ambassador in Seoul | Luxury customer service, phone sales and repair coordination for Cartier.
Role & Responsibilities
- Handle client inquiries across phone, email, chat and other communication channels in a professional and personalized manner
- Provide accurate information on Cartier products, services, orders, repairs and client requests
- Maintain timely and courteous communication throughout the client journey
- Drive revenue growth and achieve phone sales targets by leveraging luxury retail sales experience
- Identify and execute up-selling and cross-selling opportunities
- Collaborate with the e-commerce team to deliver consistent customer experience across all channels
- Contact clients to communicate repair quotations, including costs, timelines and service details
- Provide repair progress updates and proactively follow up on delayed or long-term repair cases
- Coordinate with boutiques, Technical Center, Customer Service and relevant teams to support repair case handling
- Follow up on client requests, repair status and pending cases, and provide appropriate updates
- Build positive client relationships through attentive communication and understanding of individual client needs
- Work closely with internal teams and participate in training and knowledge-sharing activities
Qualifications
- Minimum 2-3 years of contact center or customer service experience in luxury or retail industry
- University degree (AAS or Bachelor's degree minimum)
- Excellent verbal and written communication skills
- Strong team player with collaborative mindset
- SAP or Salesforce experience preferred
- E-commerce experience, especially in luxury retail sector, preferred
- Knowledge and enthusiasm for luxury brand market segment (jewelry, watches, fashion)
- Customer service-related certifications preferred
Skills
Experience
Minimum 2 to 3 years of professional experience in a contact center or customer service environment within the luxury or retail industry sector.
Education
University degree required, minimum Associate (AAS) or Bachelor's degree.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Ambassador», «Customer Relations Specialist», «Luxury Brand Ambassador», «Client Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.