Richemont Client Relations Center Ambassador

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Respond to customer inquiries via phone, email, and chat with accuracy and speed
• Conduct outbound calls for order guidance, repair quotes, and boutique connections
• Compose professional and courteous communications in all client interactions
• Engage with customers through website and online platforms with high responsiveness
• Drive revenue growth and achieve phone sales targets through luxury retail expertise
• Identify and execute up-selling and cross-selling opportunities
• Collaborate with e-commerce team to deliver consistent multichannel customer experience
• Stay current on product information, services, promotions, and best practices
• Identify severity of customer complaints and escalate appropriately for resolution
• Collaborate with relevant departments to resolve customer issues
• Build and maintain customer relationships through excellent communication skills
• Secure customer repurchase and drive high retention rates

Qualifications

• Minimum 2–3 years of contact center or customer service environment experience in luxury or retail industry
• University degree (Associate's degree or Bachelor's degree minimum)
• Excellent verbal and written communication skills in English and Korean
• Technical agility with multiple applications and systems; ability to multitask between tools
• Strong collaborative mindset and team player mentality
• SAP or Salesforce experience preferred
• E-commerce experience in luxury retail sector preferred
• Knowledge and enthusiasm for luxury brand market segments (jewelry, watches, fashion)
• Customer service-related certifications preferred

Skills

Experience

Minimum 2–3 years of professional experience in a contact center, customer service, or luxury retail environment. Demonstrated success in phone sales and multichannel customer engagement is essential. Experience with e-commerce platforms and luxury brand product categories is advantageous.

Education

University degree required; minimum Associate's degree (전문학사) or Bachelor's degree (학사). Formal customer service certifications are preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.