Richemont Client Relations Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver a personalized premium client experience by demonstrating expertise with curiosity and humility, building long-term relationships, identifying clients’ desires and aspirations, and turning them into Maison ambassadors.
• Create an exceptional and distinctive in-store journey by providing a welcoming environment, greeting and acknowledging every client, and maintaining high service standards and strong product knowledge at every touchpoint.
• Partner with boutique and local management to plan, support and participate in in-store and offsite events and networking.
• Capture client data accurately and strategically to foster engagement, follow-up and long-term retention.
• Consistently achieve and ideally exceed sales targets while following retail guidelines.
• Master the key moments of the sales ceremony.
• Ask engaging questions, listen to clients’ needs and gather the information needed to complete sales and encourage return visits.
• Handle negotiations and objections with ease.
• Support after-sales clients in accordance with Maison values, act as a point of reference and offer recommendations that deliver an exceptional client experience.
• Stay informed about industry news and competitors.
• Communicate passionately about the Maison, demonstrating extensive knowledge of its values, codes and history, and tell stories that resonate with clients.
• Describe Maison pieces and collections in detail, including their construction, materials, care and design, to reinforce the Maison’s uniqueness.
• Demonstrate broad knowledge of Maison collections to promote the uniqueness of its timepieces and adapt the approach to each client.
• Understand and comply with Group, Maison and boutique security and operational policies and procedures.
• Assist with the boutique’s daily setup and breakdown and communicate maintenance issues.
• Assist with merchandising and daily maintenance of displays and back stock.
• Participate actively in daily and annual inventories and cycle counts to prepare for and ensure a successful audit.
• Assist with special projects as needed, including price changes and back-office responsibilities.

Skills

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.