Richemont Client Relations Advisor

Location
Seniority Junior
Posted Mar 16, 2026
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Richemont is hiring a Client Advisor in Dubai to deliver exemplary luxury clienteling and achieve boutique sales targets.

Overview

Richemont is a leading Swiss luxury goods group comprising multiple maisons across jewellery, watchmaking, leather goods and writing instruments. The group is recognised for its commitment to craftsmanship, heritage-driven design and selective distribution through owned boutiques and high-end retail partners.

Role & Responsibilities

  • Deliver exceptional, personalised service to high-value clients, cultivating long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive clienteling, bespoke appointments and private client events.
  • Maintain expert product knowledge across relevant maisons; present and demonstrate product stories with authority and discretion.
  • Manage client data and interaction records accurately within the store CRM; follow up on leads and service requests promptly.
  • Ensure immaculate visual merchandising and boutique presentation consistent with house standards.
  • Process sales transactions, returns and repairs with accuracy and full compliance with company cash and security procedures.
  • Collaborate with the boutique team on inventory control, stock replenishment and loss-prevention measures.

Qualifications

  • Proven experience in luxury retail sales or client-facing roles (typically 2+ years) with a demonstrable track record of meeting targets.
  • Exceptional interpersonal skills, discretion and the ability to engage affluent, international clientele.
  • Strong commercial acumen and aptitude for clienteling and relationship development.
  • Flexibility to work retail hours including evenings, weekends and public holidays as required by boutique operations.
  • Legal entitlement to work in the UAE.

Skills

Clienteling and relationship development Luxury product presentation and storytelling Visual merchandising and boutique standards POS and transaction handling (multi-currency awareness) CRM data entry and client follow-up Cross-selling and upselling techniques Fluent verbal communication and active listening

Experience

Typically 2+ years of experience in luxury retail or premium services with a proven history of building and retaining high-value clients and consistently meeting sales KPIs.

Education

High school diploma or equivalent; tertiary education in retail, hospitality or a related discipline preferred.

Workplace

The successful candidate will be located in Dubai, Dubai, UAE. 126 luxury roles are listed in Dubai on Cerulean, 3 posted in the last 48 hours. Cerulean currently advertises 153 open roles in UAE, including 3 added in the last 48 hours.

Culture

Richemont boutiques emphasise meticulous craftsmanship, refined client service and a collegial environment where brand heritage and contemporary retail excellence intersect. Teams are client-focused, discreet and disciplined, with an emphasis on continuous product education and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.