Van Cleef & Arpels Client Manager

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Role & Responsibilities

• Define and implement Maison's Oceania client strategy, roadmap, and budget planning in collaboration with the Retail Director
• Establish clear client KPIs and develop dashboards and tools for boutique teams to translate key findings into actionable strategies
• Analyze client data and portfolio performance using Maison dashboards; identify opportunities for development and monitor evolution of the local client base
• Build qualitative insights to share with management and boutique leaders, escalating local needs and tool evolution requests to regional leadership
• Lead local clienteling opportunities to solidify strong client foundations across all client segments
• Coach and support boutique teams in structuring clienteling strategies, rolling out client-related programs, guidelines, and tools
• Manage overall client experience in boutiques in line with Maison standards for quality, hospitality, and service standards
• Develop and facilitate personalized client journeys for Oceania clients attending high jewelry events and in-boutique animations
• Partner with boutiques and cross-functional departments on client treatment programs and community initiatives

Qualifications

• Strong understanding of matrixed business operations, market dynamics, and client requirements in the luxury high jewelry sector
• Proven track record and demonstrated results in implementing retail strategies
• Excellent interpersonal skills and people management capabilities, including networking and leadership at all organizational levels
• Analytical mindset equipped to interpret data insights and challenge assumptions proactively
• Self-motivated, independent, and result-oriented with flexibility and adaptability
• People-first leadership approach capable of engaging and motivating teams across multiple boutiques and departments

Skills

Experience

This role requires significant experience in luxury retail or client management within a similar high-end environment. Demonstrated expertise in driving client strategy, building and leading teams, and delivering measurable results in client acquisition, retention, and lifetime value optimization is essential. Previous experience managing multi-site retail operations or complex client relationship programs within an international luxury brand is highly valued.

Education

Not specified

Workplace

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.