Richemont Client Insights & Activation Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Lead the development and refinement of regional client strategy for Korea, leveraging business intelligence, client data, and market insights to identify high-impact opportunities
• Own and adapt global client lifecycle journeys for successful local implementation, ensuring relevancy and adaptability to Korea's specific market dynamics
• Define high-impact client segmentation and target priorities for tailored marketing campaigns and segment-specific activations
• Formulate and execute impactful client engagement programs and activation strategies across Korea, strengthening loyalty and business performance
• Oversee the 360° annual Maison Moments client engagement strategy for Korea, encompassing personalized and broader communication initiatives
• Drive integration of campaign and platform innovations into the Maison's interaction strategy for the Korea market
• Monitor and enhance performance and technical efficiency of client lifecycle journeys, identifying continuous improvement opportunities
• Foster cross-functional collaboration with marketing, communication, digital, commercial, and high-end retail teams to align business priorities and activities
• Support commercial clienteling execution functions by providing data-driven client insights and analytical support
• Partner with Client Data & Intelligence functions to identify key target audiences and high-potential client segments

Qualifications

• Bachelor's degree or above; master's degree in marketing, business, or strategy preferred
• Minimum 8–10+ years of professional experience in CRM, Client Strategy, Data Management, or Marketing Strategy within multinational organizations
• Strong background in luxury, premium, or high-end consumer goods industries with demonstrated passion for and understanding of luxury client journeys and heritage brand management
• Exceptional capability to synthesize complex market and client information, identify critical paths, and prioritize initiatives in fast-paced environments
• Proven ability to translate complex data into actionable insights for retail and commercial teams using business intelligence and CRM tools
• Proficiency with data analysis and reporting platforms such as Looker, BI tools, Salesforce, SAP, and Microsoft dashboards
• Demonstrated track record in leading, coaching, and empowering direct reports to foster operational excellence and professional development
• Strong ability to balance analytical, data-driven decisions with deep understanding of brand heritage, aesthetic values, and emotional positioning
• Excellent communication and interpersonal skills with proven ability to serve as trusted partner to senior leadership and cross-functional teams
• Fluency in both Korean and English (mandatory)

Skills

Experience

Minimum 8–10 years of professional experience in CRM, Client Strategy, Data Management, Performance Management, or Marketing Strategy within multinational luxury or premium consumer goods organizations, with demonstrated success in developing and executing client-centric strategies at regional or global scale.

Education

Bachelor's degree required; master's degree in marketing, business, strategy, or related field preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.