Richemont Client Experience Coordinator

About Richemont

Richemont is a global luxury goods group that houses distinguished maisons across jewellery, watchmaking and fashion. The organisation is recognised for its stewardship of heritage craftsmanship, client-centric retail experiences and a network of international boutiques. As an employer it emphasises professional development, cross-brand mobility and high standards of service and discretion.

Role & Responsibilities

• Deliver exceptional welcoming service to all clients upon arrival and throughout their boutique visit, ensuring outstanding hospitality and support in both in-person and hybrid environments
• Manage front podium duties with comprehensive support for appointment scheduling and walk-in clients, ensuring timely and courteous assistance
• Leverage Cartier storytelling and heritage to enhance client experiences through informed product presentation and Maison knowledge
• Assist sales associates with pre-appointment discovery sessions and appointment preparation to set an impactful stage for client engagement
• Execute front-of-house and back-of-house activities to facilitate seamless client experiences, including appointment management, product presentation, sales finalization, gift wrapping, food and beverage service, and data capture
• Provide support for client services including quick service requests, repair drop-off and pick-up, personalization requests, strap changes, bracelet sizing, cleaning, engraving, and embossing
• Collaborate with commercial and management teams on client development activities, including data entry, report management, and execution of tailored client treatments
• Deliver concierge-level personal services including restaurant reservations, entertainment inquiries, floral orders, and creation of supporting materials
• Manage incoming calls and phone inquiries, providing message retrieval and appointment scheduling support
• Manage boutique traffic flow through the appointment booking system (RDV) and client queue monitoring
• Maintain visual standards and cleanliness of the sales floor, wrap rooms, and client service areas
• Support merchandising and display maintenance to ensure proper product presentation and organization
• Collaborate with the Operations Coordinator on boutique supply inventory management, replenishment, ordering, and optimal storage organization
• Oversee movement of products in and out of the boutique, including shipments, transfers, and consignments, whilst maintaining quality control and preventing stock losses
• Participate in daily inventory control processes including counts, stock movements, and annual inventory cycles
• Assist with daily boutique opening and closing procedures as needed
• Maintain organization and tracking of client experience tools including food and beverage items, Cartier gifts, stationery, and fragrance samples
• Develop and maintain comprehensive brand knowledge of Cartier heritage and values
• Comply with all security and operational procedures related to product handling, inventory control, and transaction processing
• Stay current on industry news, local and global competitive dynamics, and community connections
• Monitor and strive to achieve all key performance indicators (KPIs)

Qualifications

• Associate's or Bachelor's degree preferred
• Excellent computer skills and proficiency with technology systems
• Proficiency in MS Office applications; SAP knowledge preferred
• Experience in luxury retail, service, or hospitality sector strongly preferred
• Strong analytical, organizational, and interpersonal communication capabilities
• Demonstrated ability to work in a fast-paced, evolving environment with accuracy and precision
• Strong attention to detail with capacity to manage multiple tasks simultaneously
• Ability to work retail hours including weekends and travel for training as required

Skills

Experience

Previous experience in luxury retail, service, or hospitality environment is preferred; direct boutique or client-facing retail experience is advantageous.

Education

Associate's or Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Benefits

Overtime eligible.

Culture

Richemont cultivates a culture of craftsmanship, discretion and client obsession across its maisons. The workplace values refined service, collaborative problem-solving and opportunities for cross-brand learning within an international luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.