Jaeger LeCoultre Client Experience Project Manager
- Location
- MeyrinGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 6, 2026
About Jaeger LeCoultre
Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.
Jaeger-LeCoultre Client Experience Project Manager in Meyrin, Switzerland—manage phygital retail installations and global boutique rollouts.
Role & Responsibilities
- Lead end-to-end development and implementation of in-store client experiences integrating brand storytelling through interactive and phygital installations across new and existing boutique locations
- Coordinate deployment of in-store screens and audiovisual experiences across all points of sale in collaboration with external creative agencies
- Integrate manufacture storytelling content into retail software platforms and oversee the sourcing of watchmaking content in close collaboration with Manufacture Ateliers, Heritage, and Product Marketing teams
- Assume full ownership of project budgets including purchase orders, invoice tracking, and financial forecasting for all experience-related initiatives
- Develop and implement reporting frameworks to evaluate experience effectiveness, translating qualitative and quantitative insights into actionable improvements
- Manage end-to-end implementation of client experience initiatives for new boutique openings and existing locations, ensuring consistent execution and adherence to brand guidelines across all markets
- Collaborate with Store Design Planning, Visual Merchandising, and commercial teams to align on timelines, installation logistics, and brand standards throughout rollout phases
- Serve as primary point of contact for markets throughout boutique rollout phases and support adoption of new tools at points of sale through development of usage guidelines and training toolkits
- Pilot projects in close coordination with internal digital and CRM teams to enhance the brand's online watchmaking experience, managing integration of manufacture content onto the website
- Oversee development of new functionalities on the dedicated online booking platform in partnership with external agencies, acting as project lead
Qualifications
- 5 to 7 years of proven experience in project management within luxury retail, client experience, visual merchandising, or trade marketing
- Demonstrated track record of deploying phygital tools or experiential retail installations across multiple markets
- Familiarity with boutique rollout processes and retail operations
- Cross-functional project management expertise with ability to coordinate multiple internal stakeholders and external vendors
- Proficiency in Microsoft Excel and PowerPoint; familiarity with project management and reporting tools is advantageous
Skills
Experience
5 to 7 years of proven experience in project management within luxury retail, client experience, visual merchandising, or trade marketing sectors. Demonstrated track record of successfully deploying phygital tools or experiential retail installations across multiple geographic markets. Familiarity with boutique rollout processes and retail operations is advantageous.
Education
Not specified
Workplace
The successful candidate will be located in Meyrin, Geneva, Switzerland, with easy access to Geneva.
Culture
Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jaeger LeCoultre, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Experience Deployment Manager», «Retail Experience Strategist», «Phygital Project Lead», «Client Journey Manager», «Retail Innovation Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.