Richemont Client Experience Coordinator
About Richemont
Richemont is a leading luxury goods group comprising multiple high-end maisons across jewellery, watchmaking, leather goods and fashion. The organisation operates globally and is known for heritage-driven brands, a strong emphasis on craftsmanship and a client-centric retail model. As an employer, Richemont combines artisanal tradition with professional retail and corporate functions across international markets.
Richemont — Client Experience Coordinator (Temporary) in Miami. Coordinate client appointments, events and design liaison for the Miami Design team.
Role & Responsibilities
- Serve as primary operational support for the Miami Design client experience team, coordinating client appointments, presentations and bespoke consultations.
- Manage and maintain client records and preferences in the CRM to ensure accurate clienteling, follow-up and reporting.
- Coordinate logistics for client events, trunk shows and private viewings in the Miami market, liaising with in-house design, retail and external vendors.
- Prepare client-facing materials and bespoke proposals, including appointment briefs, product selections and post-visit summaries.
- Oversee calendar management and scheduling for the design and client services team, ensuring seamless client journeys and timely responses.
- Facilitate cross-functional communication between design, retail sales, shipping, and after-sales teams to resolve client requests and bespoke orders.
- Produce regular operational reports and assist with ad hoc analysis of client activity and appointment outcomes.
- Support temporary projects or special initiatives as required during the long-term assignment.
Qualifications
- Bachelor’s degree in hospitality, business, communications, luxury management or a related discipline preferred.
- Demonstrable experience in client-facing roles within luxury retail, jewellery, watches or high-end design—typically 2–4 years.
- Excellent written and verbal communication skills in English; Spanish or Portuguese is a strong advantage in the Miami market.
- High level of discretion, professionalism and ability to manage confidential client information.
- Strong organisational aptitude with proven ability to manage competing priorities and complex schedules.
Skills
Experience
Approximately 2–4 years of progressive client service, retail or clienteling experience within the luxury sector (fashion, jewellery, watches or high-end design). Proven track record coordinating client appointments, events and cross-functional delivery in a fast-paced, client-centric environment.
Education
Bachelor’s degree preferred (hospitality, business, communications, luxury management or related field).
Workplace
This position is based in Miami, Florida, USA.
Culture
Richemont’s culture emphasises craftsmanship, client excellence and the preservation of artisanal heritage across its maisons. The work environment blends high professional standards with collaborative, cross-disciplinary teams focused on delivering personalised luxury experiences to discerning clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Coordinator», «Client Services Coordinator», «Clienteling Coordinator», «Guest Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.