Richemont Client Experience Coordinator

About Richemont

Richemont is a leading luxury goods group comprising multiple high-end maisons across jewellery, watchmaking, leather goods and fashion. The organisation operates globally and is known for heritage-driven brands, a strong emphasis on craftsmanship and a client-centric retail model. As an employer, Richemont combines artisanal tradition with professional retail and corporate functions across international markets.

Role & Responsibilities

• Create exceptional client experiences through welcoming service and consistent attention to detail
• Deliver outstanding hospitality upon client entry and maintain engagement throughout boutique visits
• Manage front podium duties, assisting appointments and walk-in clients in a timely, professional manner
• Leverage Cartier heritage and storytelling to enhance client discovery and product presentation
• Support sales associates with appointment preparation, product presentation, and sales finalization tasks such as gift wrapping and Cartier Care
• Process client service requests including repairs, personalization, strap changes, bracelet sizing, and engraving
• Support commercial teams with client development activities, data entry, and client relationship management
• Provide concierge-level services including restaurant reservations, directions, entertainment coordination, and specialized requests
• Manage phone operations, including call routing, message retrieval, and appointment scheduling
• Monitor and achieve all key performance indicators consistently
• Support boutique traffic flow and daily management of the appointment booking system (RDV)
• Maintain visual standards, product displays, and general cleanliness of sales floor and support areas
• Partner with Operations Coordinator on inventory management, supply replenishment, and product movement while maintaining quality control
• Participate in inventory control processes, including counts and stock reconciliation to support annual inventory success
• Assist with daily opening and closing procedures, boutique setup and breakdown
• Develop foundational brand knowledge regarding Cartier heritage and maison values
• Ensure compliance with security, operational, and transaction processing procedures
• Maintain awareness of industry trends, competitive landscape, and community engagement opportunities
• Collaborate with boutique team to share best practices and uphold operational excellence

Qualifications

• Preferred Associate's or Bachelor's degree
• Previous experience in luxury retail, service, or hospitality environments
• Excellent computer proficiency and technology skills
• Proficiency in MS Office; SAP experience preferred
• Fluency in additional languages a plus
• Availability for retail hours including weekends and flexibility for training travel
• Ability to thrive in a fast-paced, dynamic boutique environment
• Excellent analytical, organizational, and interpersonal communication skills
• Strong understanding of client service priorities and needs
• Exceptional attention to detail with ability to manage multiple concurrent tasks with precision
• Collaborative mindset with ability to foster positive team environment and demonstrate a 'can do' attitude
• Intellectual curiosity and genuine passion for learning

Skills

Experience

Previous experience in luxury retail, service, or hospitality is preferred. The ideal candidate demonstrates proven success in client-facing roles with strong organizational capabilities and the ability to execute seamlessly in appointment-driven boutique environments.

Education

Associate's or Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 25 per hour.

Culture

Richemont’s culture emphasises craftsmanship, client excellence and the preservation of artisanal heritage across its maisons. The work environment blends high professional standards with collaborative, cross-disciplinary teams focused on delivering personalised luxury experiences to discerning clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.