Richemont Client Experience Coordinator
About Richemont
Richemont is a Swiss-based luxury goods holding company comprising renowned maisons in jewellery, watches and high-end accessories. As an employer, Richemont balances respect for artisanal heritage with international retail and client‑care operations, offering opportunities to work across distinguished brands and global markets.
Richemont seeks a Client Experience Coordinator (long‑term temporary) in Chicago to support client relations, appointments and boutique operations.
Role & Responsibilities
- Serve as a primary contact for client enquiries and appointment scheduling, ensuring a consistently elevated, brand‑appropriate experience.
- Maintain and update client records and histories in the CRM to support personalised service and follow‑up activities.
- Coordinate client events, private appointments and after‑sales activities in collaboration with sales and boutique teams.
- Prepare client communications and correspondence, including confirmations, thank‑you notes and tailored outreach.
- Support daily store operations with reporting, inventory reconciliations for client files, and ad hoc administrative tasks.
Qualifications
- Proven ability to deliver discreet, high‑touch client service in a luxury retail or hospitality environment.
- Excellent verbal and written communication skills with meticulous attention to detail.
- Strong organisational skills with the ability to prioritise competing requests and manage a dynamic schedule.
- Professional demeanour, cultural sensitivity and the ability to represent premium maisons with tact and poise.
- Availability for a long‑term temporary assignment and flexibility to work evenings or weekends as required by client appointments or events.
Skills
Experience
Minimum of 2 years in a client‑facing role within luxury retail, hospitality or a comparable service environment; experience supporting high‑net‑worth clientele preferred.
Education
High school diploma or equivalent required; bachelor's degree in hospitality, communications, business or a related field preferred.
Workplace
This position is based in Chicago, Illinois, USA.
Culture
Richemont cultivates a culture that values craftsmanship, discretion and client centricity, with teams that collaborate across maisons to uphold luxury standards. The working environment is professional and detail‑oriented, offering exposure to heritage brands and global best practices in client service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Specialist», «Client Relations Coordinator», «Client Services Coordinator», «Customer Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.