Richemont Client Experience Assistant Manager
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 12, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Client Experience Assistant Manager position in Seoul, Korea. Lead luxury client engagement, cultural initiatives, and brand experience strategy.
Role & Responsibilities
- Develop and execute the Maison's Client Experience strategy aligned with business priorities and global vision
- Design tailored client engagement programs for different segments to strengthen loyalty and emotional connection
- Manage client gifting strategy based on client insights, preferences, and business objectives
- Manage the annual Client Experience calendar, budget, reporting, and headquarters communication
- Collaborate with Maison Cheongdam, boutiques, Retail, and High-End teams to improve client experiences
- Measure and analyze client experience initiatives and recommend improvements based on qualitative and quantitative insights
- Develop and execute Art & Culture programs that enrich client experience and reinforce Cartier's cultural identity
- Support Fondation Cartier collaborations and local cultural partnerships
- Identify artists, cultural institutions, and emerging collaboration opportunities aligned with Cartier's vision
- Manage exhibitions, performances, talks, intimate events, and cultural activations from planning through execution
- Support development and implementation of corporate initiatives and CSR projects
- Build institutional partnerships with cultural organizations, public institutions, artists, and external stakeholders
- Develop communication narratives that reinforce Cartier's heritage, values, and social commitment
- Monitor cultural, luxury, and client experience trends to identify future opportunities
Qualifications
- Bachelor's degree or above
- Minimum 5–8 years of experience in luxury, hospitality, client engagement, communication, art & culture, or related industries
- Strong understanding of luxury client experience and relationship management
- Passion for art, culture, hospitality, and contemporary lifestyle
- Excellent project management and organizational skills
- Outstanding interpersonal and stakeholder management capabilities
- Ability to manage multiple complex projects under pressure
- Advanced Microsoft Office skills, particularly PowerPoint and Excel
- Positive attitude, agility, collaboration, and high sensitivity to luxury brand standards
Skills
Experience
Minimum 5–8 years of professional experience in luxury, hospitality, client engagement, communication, art & culture, or related industries. Demonstrated expertise in developing and executing client experience programs, managing cultural initiatives, and fostering institutional partnerships within a luxury or cultural context.
Education
Bachelor's degree or above in any discipline; preference given to candidates with backgrounds in Business Administration, Hospitality, Art History, Communications, or related fields.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Manager», «Luxury Client Experience Specialist», «Brand Experience Coordinator», «Client Relationship Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.