Richemont Client Experience Ambassador

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Location
ZurichZurichSwitzerland
Seniority
Mid-Level
Posted
Mar 16, 2026

About Richemont

Richemont is a leading Swiss luxury goods holding company that manages a portfolio of prestigious maisons across jewellery, watches and fashion leather goods. As an employer it emphasises craftsmanship, heritage brand stewardship and a client-centric approach, offering an international workplace where commercial rigour and luxury service standards intersect.

Richemont seeks a Client Experience Ambassador in Zurich to deliver personalised clienteling and elevate luxury boutique service.

Role & Responsibilities

  • Deliver exemplary, personalised client service across all touchpoints, building long-term relationships and loyalty.
  • Proactively develop and maintain a high-value client portfolio through clienteling, follow-up and tailored outreach.
  • Manage appointments, private viewings and VIP events to create bespoke client experiences.
  • Use CRM to record client preferences, purchase history and interaction notes to enable tailored service and targeted outreach.
  • Collaborate with boutique sales teams, visual merchandising and marketing to ensure consistent brand presentation and client journeys.
  • Drive sales performance through consultative selling, upselling and cross-selling while meeting individual and store targets.
  • Coordinate after-sales service, repairs and bespoke requests with internal and external partners to ensure seamless client resolution.
  • Contribute to store standards, reporting and operational processes to enhance the in-store experience.

Qualifications

  • Proven experience in a client-facing role within luxury retail, hospitality or private-client services.
  • Demonstrable track record of building and maintaining high-value client relationships and achieving sales objectives.
  • Exceptional interpersonal skills, discretion and a polished professional demeanour appropriate to high-net-worth clientele.
  • Strong organisational skills with the ability to manage multiple high-priority client requests and events.
  • Flexibility to work evenings, weekends and attend client events as required.

Skills

Clienteling CRM usage and client data management Consultative selling and upselling VIP event coordination Relationship management Cross-functional collaboration POS proficiency and basic retail operations Visual merchandising awareness

Experience

Typically 2–4 years of progressive experience in luxury retail, premium hospitality or private-client service roles, with demonstrable client acquisition and retention results.

Education

Secondary education completed; vocational training in retail, hospitality or a related discipline preferred.

Workplace

This position is based in Zurich, Zurich, Switzerland.

Culture

Richemont fosters a culture rooted in craftsmanship, discretion and elevated client service. The environment values meticulous attention to detail, teamwork across maisons and a commitment to preserving the heritage and exclusivity of luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Ambassador», «Client Experience Specialist», «Client Advisor — Experience», «Guest Relations Ambassador», «Customer Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.