Richemont Client Experience Ambassador
Richemont seeks a Client Experience Ambassador in Zurich to deliver personalised clienteling and elevate luxury boutique service.
Overview
Richemont is a leading Swiss luxury goods holding company that manages a portfolio of prestigious maisons across jewellery, watches and fashion leather goods. As an employer it emphasises craftsmanship, heritage brand stewardship and a client-centric approach, offering an international workplace where commercial rigour and luxury service standards intersect.
Role & Responsibilities
- Deliver exemplary, personalised client service across all touchpoints, building long-term relationships and loyalty.
- Proactively develop and maintain a high-value client portfolio through clienteling, follow-up and tailored outreach.
- Manage appointments, private viewings and VIP events to create bespoke client experiences.
- Use CRM to record client preferences, purchase history and interaction notes to enable tailored service and targeted outreach.
- Collaborate with boutique sales teams, visual merchandising and marketing to ensure consistent brand presentation and client journeys.
- Drive sales performance through consultative selling, upselling and cross-selling while meeting individual and store targets.
- Coordinate after-sales service, repairs and bespoke requests with internal and external partners to ensure seamless client resolution.
- Contribute to store standards, reporting and operational processes to enhance the in-store experience.
Qualifications
- Proven experience in a client-facing role within luxury retail, hospitality or private-client services.
- Demonstrable track record of building and maintaining high-value client relationships and achieving sales objectives.
- Exceptional interpersonal skills, discretion and a polished professional demeanour appropriate to high-net-worth clientele.
- Strong organisational skills with the ability to manage multiple high-priority client requests and events.
- Flexibility to work evenings, weekends and attend client events as required.
Skills
Experience
Typically 2–4 years of progressive experience in luxury retail, premium hospitality or private-client service roles, with demonstrable client acquisition and retention results.
Education
Secondary education completed; vocational training in retail, hospitality or a related discipline preferred.
Workplace
This position is based in Zurich, Zurich, Switzerland. Cerulean lists 19 open roles in Zurich, including 2 posted recently. In Switzerland as a whole, Cerulean currently features 770 open positions, with 25 posted this week.
Culture
Richemont fosters a culture rooted in craftsmanship, discretion and elevated client service. The environment values meticulous attention to detail, teamwork across maisons and a commitment to preserving the heritage and exclusivity of luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.