Richemont Regional Director, Client Engagement

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Conduct regular boutique visits (3–4 days weekly) to support directors, managers and associates; improve clienteling KPIs and reinforce best practices across the region
• Build and embed a clienteling mindset within boutiques through daily routines, morning meetings, coaching conversations and performance discussions
• Drive adoption of client outreach tools and create operational environments that prioritize strategic clienteling activities
• Support implementation and rollout of new clienteling tools and initiatives; scale best practices across boutiques
• Partner with the North America Client Engagement team on enhancements; provide business and local market insights for future development
• Lead and support the rollout of clienteling training programs to upskill boutique teams and improve efficiency; provide coaching support to ensure adoption
• Create personalized quarterly client development plans in partnership with boutique teams, focusing on priority and high-potential clients
• Support boutiques in managing client engagement budgets and tracking ROI; coordinate client gifting initiatives aligned with brand guidelines
• Identify and nominate suitable clients for exclusive brand experiences, high-jewelry events and special activations
• Allocate limited edition watches within the region; plan events strategy by boutique around commercial peaks and collection launches
• Implement client acquisition and retention initiatives around boutique openings or relocations; maximize ROI and set measurable targets
• Ensure high standards of client database management; review boutique client portfolios to identify opportunities for retention, development and reactivation
• Review monthly clienteling KPIs and generate actionable insights to drive boutique performance; support underperforming locations with targeted improvement plans
• Coach Sales Associates in developing strong clienteling habits; identify low performers and implement development plans with boutique leaders
• Foster a collaborative, client-focused team culture and ensure all team members embody brand values and deliver exceptional client experiences

Qualifications

• Bachelor's degree in a business-related field (preferred)
• 10+ years of luxury goods retail or luxury hospitality management experience
• Boutique management or client development/engagement experience
• Proven experience managing budgets and tracking project ROI
• Strong analytical skills with ability to extract actionable insights from data
• Demonstrated ability to lead through influence across multiple stakeholders
• Experience working in matrix organizations and cross-functional collaboration
• Strong attention to detail and business acumen
• Proficiency with PowerPoint and Excel
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously in a fast-paced environment

Skills

Experience

10+ years of luxury retail or luxury hospitality management, with demonstrated experience in boutique operations and client development or engagement strategy. Candidates should possess a proven track record of building and scaling clienteling programs, managing client acquisition initiatives, and coaching teams to deliver exceptional customer experiences in a luxury environment.

Education

Bachelor's degree in a business-related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 150,000 to USD 170,000 per annum.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.