Richemont Client Engagement Regional Director
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 21, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a Client Engagement Regional Director for the Northeast region based in New York to lead regional strategy and teams.
Role & Responsibilities
- Direct and oversee client engagement strategies across the Northeast region
- Develop and execute regional business plans to drive client acquisition and retention
- Lead and mentor a team of client engagement professionals
- Collaborate with retail and wholesale partners to optimize client experience
- Monitor regional performance metrics and report on KPIs
- Identify market opportunities and competitive dynamics within the territory
- Ensure alignment between regional initiatives and global brand strategy
Qualifications
- Proven leadership experience managing regional teams
- Deep understanding of luxury consumer behavior and market dynamics
- Strong P&L management and business acumen
- Demonstrated track record in client relationship development
- Strategic thinking and analytical capabilities
- Excellent communication and interpersonal skills
Skills
Experience
10+ years of experience in luxury retail, clienteling, or business development, with a minimum of 5 years in a regional or supervisory leadership role
Education
Bachelor's degree in Business, Marketing, Economics, or related field
Workplace
The role is situated in New York, New York, USA.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Director of Client Relations», «Northeast Regional Account Director», «Client Engagement Director», «Regional Client Strategy Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.