Richemont Client Engagement Coordinator

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Location
New YorkNew YorkUSA
Employment
Full-Time
Seniority
Entry-Level
Compensation
$30–34/hour
Department
Retail & Boutique Operations
Industry
High Jewelry
Posted
Apr 22, 2026

About Richemont

Richemont is a global luxury goods group comprising several distinguished maisons active in jewellery, watches, leather goods and writing instruments. Renowned for its emphasis on craftsmanship, heritage and discreet client service, Richemont operates an international network of maisons and boutiques and maintains group-level functions that support brand growth, client strategy and retail excellence.

Cartier North America seeks Client Engagement Coordinator in New York. Manage budgets, analyze ROI, and drive client engagement strategies in luxury retail.

Role & Responsibilities

  • Own budget management for the Client Engagement Team, prioritizing spending based on business needs and ensuring timely, appropriate fund allocation
  • Track and monitor spending via Excel, reconcile expenses, and process invoices with appropriate follow-up on variance from plan
  • Forecast and plan spending in partnership with Boutiques and Regional Directors
  • Prepare monthly financial reporting to executive team
  • Manage vendor onboarding and ongoing vendor relationships
  • Support activation strategy planning by pulling and consolidating performance data for events, product launches, and boutique openings
  • Conduct post-event ROI analysis and performance summaries, translating insights into recommendations for future activations
  • Own boutique gifting and treatment allocations, assessing regional needs and partnering with brand teams on strategy and feedback
  • Allocate and track numbered limited-edition watches, aligning inventory with business priorities and client demand
  • Support client request prioritization based on sales strategy, demand, and client profiles in collaboration with merchandising teams
  • Respond to inbound inquiries regarding numbered limited-edition watch requests and boutique gifting
  • Ensure adherence to brand guidelines and procedures across all engagement initiatives

Qualifications

  • Bachelor's degree in Business, Marketing, Economics, Analytics, or related field
  • Minimum 1+ years of experience managing cross-functional projects involving data analysis
  • Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word)
  • Strong analytical skills with exceptional attention to detail
  • Experience with data visualization tools such as Tableau, Power BI, or Looker (preferred)
  • Excellent written and verbal communication skills
  • Demonstrated ability to work independently and across different business disciplines with critical thinking and proactive problem-solving

Skills

Microsoft Excel Microsoft PowerPoint Microsoft Word Data analysis Budget management ROI analysis Data visualization (Tableau, Power BI, Looker preferred) Cross-functional collaboration Vendor management Financial reporting

Experience

Minimum 1+ years of experience managing cross-functional projects relating to data analysis and performance metrics in a retail, luxury retail, or client-engagement environment.

Education

Bachelor's degree in Business, Marketing, Economics, Analytics, or related field.

Workplace

The successful candidate will be located in New York, New York, USA.

Compensation

The base compensation for this position ranges from USD 30 to USD 34 per hour.

Benefits

Medical, dental, and vision programs; Health Savings Account and flexible spending accounts; Life insurance and disability benefits; 401(k) with employer match; Paid time off; Wellness reimbursement benefit; Employee Assistance Program; Volunteer days off.

Culture

Richemont cultivates a culture of craftsmanship, discretion and client-centric excellence across its maisons. The organisation values collaborative working, professional development and meticulous attention to detail, with an emphasis on preserving brand heritage while delivering contemporary luxury service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Coordinator», «Engagement Operations Coordinator», «Client Strategy Coordinator», «Retail Engagement Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.