Chloé Client Director Europe

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Role & Responsibilities

• Define and lead the regional Client Strategy, adapting the Maison's global vision to local market dynamics and business opportunities
• Drive client acquisition, retention, reactivation and loyalty initiatives to support commercial objectives and sustainable business growth
• Partner with Country Managers and Store Directors to translate strategic priorities into actionable client development plans
• Monitor business performance and identify opportunities through client analytics, market trends and commercial insights
• Ensure alignment between Retail, CRM, Marketing and Merchandising to deliver an integrated client journey across all touchpoints
• Lead the execution of clienteling programs across Europe, ensuring consistency, excellence and alignment with Maison priorities
• Develop and oversee personalized client engagement initiatives including one-to-one outreach, events, gifting and exclusive experiences
• Optimize client segmentation strategies and activation plans to maximize conversion, retention and lifetime value
• Promote best practices and foster a culture of client excellence across the boutique network
• Measure campaign effectiveness and continuously optimize initiatives based on ROI and client performance
• Own regional client KPIs, dashboards and performance reporting, providing actionable recommendations to senior leadership
• Analyze client behaviors, purchasing patterns and business trends to identify growth opportunities
• Collaborate with CRM, Data and IT teams to improve clienteling tools, reporting capabilities and digital adoption
• Ensure high-quality CRM data and support continuous improvement of client data governance
• Monitor adoption of clienteling tools and coach retail teams to maximize usage and effectiveness
• Define monthly and quarterly Clienteling incentives for the boutiques in addition to targets and objectives
• Implement, monitor and organize all in-store animations and VIC activations (e.g., VIC dinners, VIC Day)
• Lead, develop and coach the regional Client team while fostering collaboration across markets
• Act as the regional expert and ambassador for client development, sharing best practices and driving continuous improvement
• Build strong partnerships with global and regional stakeholders to ensure alignment on strategic initiatives and priorities
• Manage a regional Client Development team (1 Client Manager and 1 Intern)
• Coach and influence Store Directors and boutique leadership teams across Europe without direct reporting lines
• Foster a high-performance, client-centric culture through coaching, governance and continuous knowledge sharing
• Travel across markets as required
• Management of a yearly budget

Qualifications

• Strategic mindset with ability to translate global vision into regional execution
• Proven expertise in client strategy, clienteling and CRM program management
• Strong analytical capabilities and proficiency with client performance metrics and KPIs
• Experience leading cross-functional teams and managing matrix relationships
• Demonstrated ability to drive client acquisition, retention and lifetime value optimization
• Excellence in data-driven decision-making and ROI analysis
• Experience with CRM systems and client segmentation tools
• Ability to coach and influence without direct authority
• Track record of fostering high-performance, client-centric cultures

Skills

Experience

Minimum 8–10 years of progressive experience in client strategy, clienteling, CRM or client development roles within luxury retail or premium fashion environments. Demonstrated success leading regional client initiatives across multiple markets, managing client development teams, and driving measurable business impact through client-centric strategies.

Education

Bachelor's degree in Business Administration, Marketing, Commerce or related field

Workplace

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.