Richemont Client & Hospitality Manager
- Location
- Seniority
- Manager
- Posted
- Mar 23, 2026
About Richemont
Vacheron Constantin is a haute horlogerie maison within the Richemont group, renowned for artisanal watchmaking, refined craftsmanship, and discreet, highly personalised client service. As an employer it emphasizes technical excellence, client-centric retail standards and opportunities to develop a career across Richemont’s network of maisons and boutiques.
Vacheron Constantin (Richemont) seeks a Client & Hospitality Manager in Seoul to lead boutique client relations, VIP hospitality and event execution.
Role & Responsibilities
- Design and deliver a seamless, high-touch hospitality experience within the Seoul boutique, including in-store welcome, appointment management and VIP reception.
- Build and nurture long-term relationships with high-net-worth clients, managing client profiles, preferences and bespoke requests in partnership with the boutique sales team.
- Plan, coordinate and execute client events, private viewings and after-hours appointments, working with internal teams and external vendors to ensure impeccable delivery.
- Oversee concierge and hospitality operations (beverages, private salons, reservations), ensuring compliance with maison standards and local regulations.
- Train, coach and mentor boutique staff on luxury service protocols, clienteling techniques and hospitality etiquette to elevate conversion and retention.
- Collaborate with regional CRM, marketing and after-sales teams to implement client outreach, retention campaigns and personalised service touchpoints.
- Monitor KPIs related to client satisfaction, event ROI and boutique performance; prepare regular reports and recommend service improvements.
Qualifications
- Proven boutique management or hospitality leadership experience within luxury retail or high-end hospitality.
- Demonstrable success in managing VIP client relationships and executing private client events.
- Strong interpersonal skills with high standards of discretion and confidentiality.
- Experience training and leading small teams in a boutique or hospitality environment.
- Proficiency with CRM systems and standard office software (e.g., Microsoft Office).
- Flexible availability to work retail hours, including weekends and occasional evenings.
Skills
Experience
Several years of progressive experience in luxury retail or premium hospitality, including direct responsibility for client relations, boutique hospitality or guest services; previous experience managing events and training boutique teams is expected.
Education
Bachelor’s degree in hospitality management, business, marketing or a related discipline preferred.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Culture
The maison operates with a culture of craftsmanship, refined service and discretion, valuing employees who combine technical excellence with impeccable client manners. Teams work in close collaboration with Richemont’s broader network, offering exposure to specialised training and cross-maison career mobility.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Guest Relations Manager», «Client Experience Manager», «Hospitality & Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.