- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 22, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Vacheron Constantin seeks a Client and Hospitality Coordinator in Tokyo to support sales, client relationships, boutique hospitality, events and team service standards. The role is full-time.
Role & Responsibilities
- Partner with the sales team to improve client satisfaction and contribute to sales targets.
- Support the sales team across the client journey, from preparing to welcome clients and providing hospitality to presenting products and completing sales procedures.
- Manage client appointments and coordinate schedules to ensure smooth service.
- Monitor and manage the availability of client service areas.
- Work with the boutique team and actively participate in client management activities.
- Understand clients’ needs and preferences and provide personalized service.
- Act as the responsible point of contact for client inquiries and requests.
- Strengthen relationships with VIP clients, understand each client’s preferences and create exceptional experiences.
- Provide a luxurious and comfortable environment for every boutique visitor.
- Arrange special amenities and services tailored to clients’ preferences.
- Manage hospitality services throughout the boutique, including cleanliness, atmosphere and comfort.
- Research luxury events and venues to plan special invitations for clients.
- Share best practices and pursue service improvements with the boutique team.
- Deepen knowledge of Vacheron Constantin’s history, heritage and the values embodied in its products, and communicate these to clients as a Maison ambassador.
- Enrich the boutique experience by introducing clients to the Maison’s history and heritage.
- Actively coordinate and deliver in-boutique events.
- Work with marketing and sales teams to deliver promotional events and campaigns.
- Support boutique operations and prepare the team to deliver consistently high service standards through client service training.
- Provide constructive feedback to team members to improve service levels.
- Foster effective team communication and trust to create a vibrant workplace and deliver the highest client satisfaction.
Qualifications
- Experience in luxury hospitality or a client-facing role.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail to support smooth operations.
- A proactive, client-centric approach and flexibility in responding to changing situations.
Skills
Experience
Experience in luxury hospitality or a client-facing role.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Explore jobs in Japan.
Benefits
Ongoing learning opportunities, including specialized workshops and overseas training programs, with opportunities to build a diverse international career.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Coordinator», «Client Relations Coordinator», «Boutique Hospitality Coordinator», «Client Services Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.