Richemont Client & Hospitality Coordinator

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Seniority Junior
Posted Mar 16, 2026

Richemont (Vacheron Constantin) seeks a Client & Hospitality Coordinator in Tokyo (Omotesando) to manage VIP service, appointments and boutique hospitality.

Overview

Vacheron Constantin is a haute horlogerie Maison within the Richemont group, renowned for artisanal watchmaking and refined client experiences. As part of Richemont, the brand operates boutiques and client services teams globally and prioritizes craftsmanship, personalized service and discreet luxury.

Role & Responsibilities

  • Serve as primary concierge for clients visiting the Omotesando boutique, delivering highly personalised hospitality from arrival through after‑sales follow‑up.
  • Manage client appointments, confirmations and in‑store itineraries; coordinate schedules across sales, watchmaking and after‑sales teams.
  • Maintain and update client records and interactions within the CRM; ensure data accuracy and confidentiality in line with brand standards.
  • Coordinate VIP events, private viewings and watch presentations in boutique or offsite venues, including logistics, guest lists and vendor liaison.
  • Prepare client communications and bespoke documentation (invoices, servicing updates, letters) with impeccable attention to detail and brand tone.
  • Facilitate communication between international clients and local teams, arranging translations, travel logistics or special requests as required.
  • Support boutique management with operational tasks such as daily reporting, stock movement tracking, and preparation of concierge welcome amenities.

Qualifications

  • Proven experience in luxury retail, hospitality or clienteling, preferably within watches or high jewellery.
  • Exceptional interpersonal skills and a demonstrated aptitude for discreet, high‑touch service to high‑net‑worth individuals.
  • Strong organisational ability with meticulous attention to detail and the capacity to manage competing priorities.
  • Familiarity with CRM platforms and boutique operations; comfort handling confidential client information.
  • Availability to work retail hours, including weekends and occasional evenings for VIP events.

Skills

Client relationship management Appointment and calendar coordination Event coordination and logistics CRM usage and data management Microsoft Office (Outlook, Excel, Word) High standard of written and verbal communication Attention to detail and discretion

Experience

Typically 2+ years in luxury retail, hospitality or client services; direct experience supporting VIP clientele and coordinating boutique events is strongly preferred. Prior exposure to watch or jewellery brands and after‑sales workflows is advantageous.

Education

Bachelor's degree or equivalent vocational qualification preferred; hospitality, languages, business or luxury retail studies advantageous.

Workplace

The successful candidate will be located in Tokyo, Tokyo, Japan. Across the Tokyo region, Cerulean lists 211 open positions — 6 listed in the past two days. Cerulean currently advertises 256 open roles in Japan, including 6 added in the last 48 hours.

Culture

The Maison cultivates a culture of impeccable taste, technical excellence and personalised client care, combining traditional craftsmanship with modern retail standards. Teams are expected to embody discretion, professionalism and a collaborative attitude while maintaining the brand's elevated guest experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Coordinator», «Client Services Coordinator», «Client Experience Coordinator», «Guest Relations Coordinator», «Hospitality & Client Relations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.