Richemont Client Advisor — Watches
- Seniority
- Junior
- Posted
- Mar 16, 2026
About Richemont
A. Lange & Söhne is a German maison of haute horlogerie celebrated for mechanical excellence, meticulous artisanal finishing and restrained, technical design. Operating within the Richemont group, the brand’s retail network foregrounds discreet luxury, rigorous product knowledge and long‑term client relationships.
A. Lange & Söhne seeks an Associate Watch Advisor in Tokyo to deliver exceptional client service and sell haute horlogerie in a boutique setting.
Role & Responsibilities
- Deliver exemplary, personalized client service in a boutique environment, guiding clients through the technical and aesthetic attributes of A. Lange & Söhne timepieces.
- Achieve and exceed individual and boutique sales targets through consultative selling and proactive client development.
- Manage and grow a client portfolio via systematic clienteling, appointment management and follow‑up for after‑sales and servicing opportunities.
- Maintain immaculate boutique presentation and visual merchandising that reflect brand standards and product narratives.
- Coordinate with after‑sales/technical service teams to ensure smooth servicing, warranty handling and client communication.
- Process transactions, returns and documentation accurately while adhering to company policies and local regulations.
- Support in‑store events, private viewings and trunk shows, contributing to VIP hospitality and prospecting high‑net‑worth clients.
- Monitor inventory, handle stock movements and liaise with regional logistics to safeguard product integrity and availability.
Qualifications
- Proven aptitude for luxury retail sales with a client‑centric mindset and polished professional presentation.
- Strong knowledge or demonstrable interest in mechanical watchmaking and haute horlogerie; willingness to undertake product and technical training.
- Excellent interpersonal skills with the ability to build trust and long‑term relationships with discerning clientele.
- High level of commercial acumen and numerical literacy for sales reconciliation and KPI tracking.
- Ability to work flexible hours, including weekends and evenings, to meet boutique needs and client availability.
- Legal right to work in Japan and reliability handling high‑value merchandise.
Skills
Experience
Typically 2+ years of direct experience in luxury retail, preferably with watches or high‑end jewelry, demonstrating a consistent sales record and experience managing high‑value client relationships.
Education
High school diploma or equivalent required; tertiary qualification in business, hospitality, marketing or a related discipline preferred.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
The brand cultivates a culture of artisanal rigor, technical excellence and understated elegance; employees are expected to combine horological knowledge with refined client service. Teams are specialist and collaborative, with a strong emphasis on product education and long‑term client stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Associate Watch Advisor», «Watch Sales Associate», «Luxury Timepiece Advisor», «Boutique Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.