Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Host clients and stakeholders with personalized customer service tailored to individual preferences
• Achieve personal sales targets and exceed boutique turnover objectives through active selling of watches, accessories, and services
• Identify and create sales opportunities both within and outside the boutique environment to cultivate prospect and client networks
• Develop and maintain client databases through CRM platform management, executing day-to-day clienteling activities
• Handle customer service requests and operational processes with meticulous attention to detail
• Serve as a brand ambassador of IWC inside and outside the boutique, demonstrating expertise in company history, products, partnerships, and the luxury watch industry
• Maintain visual merchandising standards across the boutique in compliance with global IWC guidelines
• Contribute to boutique operations and key performance indicators through leadership in visual merchandising, customer service, and CRM execution
• Support the boutique team with a collaborative approach and strong operational discipline

Qualifications

• 3–5 years of professional experience in sales or hospitality
• Background in luxury retail, hospitality, or high-end customer service
• Fluent in English
• Comfortable with video conferencing software
• Strong emotional intelligence and refined interpersonal skills
• Demonstrated excellence in sales achievement and client relationship development

Skills

Experience

3–5 years in sales or hospitality, preferably in luxury retail or upscale customer-facing environments. Proven track record of exceeding sales targets and developing strong client relationships.

Education

Secondary education (high school diploma or equivalent); post-secondary education in business, hospitality, or related fields preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 24 to CAD 26 per hour.

Benefits

Company-sponsored health, dental, drug, and vision programs; life insurance; disability benefits; RRSP program with employer match; paid time off; maternity leave top-up program; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.