Richemont Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jun 17, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Vacheron Constantin seeks a Client Advisor for its Ginza flagship boutique in Tokyo, Japan to deliver premium watch consultations and build lasting client relationships.
Role & Responsibilities
- Deliver warm, attentive service to all clients, creating memorable boutique experiences through personalized attention and consultative engagement
- Employ storytelling techniques to communicate product features, maison heritage, and core values, articulating the craftsmanship and design appeal of timepieces
- Build and maintain strategic client relationships through proactive follow-up, coordination with boutique management and sales teams, and documented account management
- Utilize CRM systems to accurately record, update, and manage client information, enabling consistent and timely relationship cultivation
- Achieve and exceed sales targets through consultative selling, needs assessment, and appropriate product recommendations aligned with client preferences
- Execute after-sales activities including follow-up outreach and re-engagement initiatives to maximize repeat client visits and lifetime value
- Embody the maison's brand values, world perspective, and craftsmanship philosophy in all client and team interactions, serving as a brand custodian
- Maintain competitive awareness by staying informed of industry developments, market trends, and competitive positioning
- Adhere to group, maison, and boutique operational procedures, security protocols, and compliance standards
- Execute daily boutique operations including opening and closing procedures, maintenance documentation, visual merchandising, and product display management
- Participate in periodic projects including inventory management, stock audits, and price adjustments
Qualifications
- Demonstrated experience in luxury or premium client-facing roles (retail sales, fashion, hospitality, or equivalent)
- Exceptional empathy and emotional intelligence with ability to understand and respond to diverse client needs
- Advanced interpersonal and communication skills with ability to articulate complex product benefits and brand narratives
- Proven ability to work collaboratively within teams and contribute to a collective service mission
- Familiarity with retail technology platforms (CRM, POS systems) and demonstrated comfort with digital client management tools
- Native or near-native Japanese language proficiency and business-level English fluency
Skills
Experience
Prior experience in luxury or premium retail, fashion, hospitality, or client-facing advisory roles is required. Familiarity with high-end consumer expectations and consultative sales methodologies is essential.
Education
Secondary education (high school diploma) or equivalent; further education in luxury retail management, hospitality, or business is advantageous but not required.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Specialist», «Brand Ambassador», «Luxury Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.