Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Manage a sales channel, such as direct, online or retail sales, and develop and implement strategies aligned with overall business objectives.
• Identify business opportunities, set sales targets and monitor performance to ensure the channel meets or exceeds its goals.
• Manage channel-partner relationships, negotiate contracts, and provide training and support to enable partners to sell products and services effectively.
• Develop relationship-management plans for complex prospective customer accounts, identify relevant decision-makers and influencers, facilitate information flow and resolve issues.
• Set objectives for sales calls; tailor and deliver presentations to decision-makers and influencers; gather and analyse information; and secure agreement on customer requirements.
• Build a professional network and represent the organization at industry events to gather market intelligence and enhance its visibility and reputation, and that of its products and services.
• Configure product-and-service solutions and contractual terms for customers’ medium- to long-term needs, incorporating input from internal specialists; present solutions and negotiate agreements within established commercial parameters; or review and authorize non-standard team proposals, escalating issues as needed.
• Manage pricing and terms projects and negotiate with external strategic partners.
• Monitor assigned business-performance metrics and ensure alignment with financial goals and objectives.
• Manage a contract portfolio and negotiate service-level agreements; plan, coordinate and supervise activities related to major contracts.
• Oversee implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for improvement.
• Implement and control compliance management for assigned segments of external partners.
• Develop product-education courses to address identified needs, improve performance and meet business requirements.
• Act as a team subject-matter expert in technology, policy, regulation or operational management; maintain external accreditations and current knowledge of regulations and industry best practices through professional development, conferences and specialist media.
• Conduct all activities in accordance with the company’s diversity and inclusion guidelines.
• Provide general supervision to more junior colleagues.

Qualifications

• Master’s degree or equivalent level of education.
• Experience handling the majority of situations and advising others.
• Experience in general supervision of more junior colleagues.

Skills

Experience

Extensive experience enabling the job holder to handle the majority of situations and advise others; experience in general supervision of more junior colleagues.

Education

Master’s degree or equivalent level of education.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.