Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver an exceptional and unique in-store journey by greeting and acknowledging every customer, maintaining outstanding service standards and comprehensive product knowledge at every touchpoint
• Develop and execute a strategic plan to support in-store and offsite events, networking opportunities, and relationship-building initiatives in partnership with boutique management
• Consistently and accurately capture client data for follow-up and relationship building, utilizing available tools and exploring opportunities for continued engagement
• Master key moments of the sales ceremony, asking targeted questions to understand client needs and facilitate purchases while ensuring repeat visits
• Handle negotiations and objections with ease, providing recommendations that deliver exceptional client experience
• Communicate with passion about the Maison, demonstrating extensive knowledge of values, codes, and heritage while crafting compelling brand narratives
• Offer detailed descriptions of Maison pieces and collections, including construction, materials, care instructions, and design philosophy to reinforce uniqueness
• Demonstrate broad knowledge of Maison collections and adapt sales approach to individual client preferences
• Ensure compliance with all security and operational policies of the Group, Maison, and boutique
• Assist with daily boutique setup, breakdown, and maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to ensure successful audits
• Support special projects including price changes and back-office responsibilities as needed

Qualifications

• Proven success and experience in luxury retail or service in a similar sales and customer service position
• Strong local market knowledge, including competitor awareness and client insight
• Excellent written and spoken English; other foreign languages highly appreciated
• Proficiency with general IT skills and MS Office
• Deep understanding of luxury brand values and heritage

Skills

Experience

Proven experience in luxury retail or high-end service within a similar sales and customer service position, with demonstrated success in building and maintaining a clientele through relationship-focused engagement.

Education

No specific educational requirements stated; secondary education or equivalent assumed as standard for luxury retail roles.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.