Officine Panerai Client Advisor

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Consistently achieve and exceed monthly and yearly sales turnover and key performance indicator targets set by the Boutique Manager
• Welcome, advise, and guide customers through all stages of the sales process in alignment with Panerai's service ceremony
• Identify high-potential sales prospects and perform targeted follow-up to convert leads into sales opportunities
• Assess customer needs and recommend products that align with their preferences and lifestyle
• Develop and manage an assigned client portfolio through consistent relationship building, CRM initiatives, and exceptional service
• Capture prospect and customer data accurately to build and maintain the boutique's database, supporting targeted relationship strategies
• Maintain comprehensive knowledge of all products, availability, delivery status, brand history, and competitive landscape
• Participate actively in all brand training sessions and internal briefings to enhance product and industry knowledge
• Assist the Boutique Manager in developing and executing CRM action plans and boutique events
• Maintain impeccable personal presentation and grooming standards as a brand ambassador
• Ensure compliance with all company policies and procedures regarding security, inventory, and product handling
• Manage daily boutique operations including opening and closing procedures, inventory management, and repair processes
• Maintain the boutique's visual merchandising standards and overall appearance in accordance with brand guidelines
• Handle customer service requests and after-sales support with professionalism and timeliness

Qualifications

• Demonstrated success in luxury retail or high-end clienteling
• Proven ability to consistently meet and exceed sales targets in a competitive environment
• Strong interpersonal and communication skills with the ability to build rapport with affluent clientele
• Knowledge of luxury watches, horology, or fine timepieces preferred
• Meticulous attention to detail and brand compliance
• Proficiency with customer relationship management systems and point-of-sale platforms

Skills

Experience

Minimum 2–3 years of experience in luxury retail, boutique environments, or high-end sales. Prior experience in watches, jewelry, or premium goods is strongly preferred.

Education

Secondary education required; additional education in luxury retail management, sales, or hospitality is advantageous.

Workplace

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.