Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver an exceptional and personalized in-store experience by greeting customers warmly, maintaining outstanding service standards, and demonstrating comprehensive product knowledge across all touchpoints
• Partner with boutique and local management to develop client support initiatives and actively participate in in-store and offsite events and networking activities
• Consistently and accurately capture client data using available tools to facilitate follow-up and relationship building, identifying and exploring additional sales opportunities
• Master key moments of the sales ceremony through strategic questioning, active listening, and needs-based selling to ensure client satisfaction and return visits
• Handle client negotiations and objections with professionalism and composure while maintaining alignment with Maison values and exceptional post-sale support
• Communicate the Maison's heritage, values, codes, and history with passion, articulating detailed product descriptions including construction methods, materials, care instructions, and design philosophy
• Demonstrate extensive knowledge of collections to promote uniqueness and adapt sales approach to individual customer preferences
• Ensure compliance with all security and operational policies of the Group, Maison, and boutique
• Participate in daily boutique setup and breakdown, merchandise maintenance, display management, and inventory processes
• Support special projects including price changes and back-office responsibilities as assigned

Qualifications

• Proven success and experience in luxury retail or high-end service roles with demonstrated sales and customer service excellence
• Fluent written and spoken English; additional foreign languages highly valued
• Strong interpersonal competences with exceptional communication and active listening skills
• Deep knowledge of local market dynamics, client preferences, and competitor positioning
• Proficiency with general IT systems and Microsoft Office applications
• Ability to develop and nurture both local and international client relationships

Skills

Experience

Proven success in a similar luxury retail or premium customer service position with demonstrated ability to exceed sales targets and build lasting client relationships.

Education

Secondary education required; tertiary education or luxury retail certifications preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.