Richemont Client Advisor

Overview

Richemont is a Swiss-based luxury goods group that owns a portfolio of maisons including prominent watch, jewellery and writing instrument houses. The organisation is recognised for its emphasis on craftsmanship, artisanal heritage and maison-driven brand identities, operating an international retail network and nurturing long-term client relationships across global markets.

Role & Responsibilities

• Deliver exemplary, personalised service to high-value and walk-in clients to build enduring relationships and repeat business.
• Achieve and exceed individual and boutique sales targets through proactive client acquisition, appointment management and follow-up.
• Maintain and develop a robust clientelling database — record interactions, preferences and purchase history to inform tailored outreach.
• Provide authoritative product advice and storytelling across relevant categories (e.g. watches, jewellery, leather goods), demonstrating deep product knowledge and provenance.
• Execute boutique merchandising and presentation standards to brand guidelines and contribute to store housekeeping and stock management.
• Manage sales transactions, returns and basic after‑sales procedures with accuracy and professionalism; escalate complex service or warranty issues to management.
• Support in‑store events, private viewings and trunk shows, collaborating with the boutique team and brand specialists to maximise client experience.

Qualifications

• Proven retail sales aptitude with a client-centric mindset; emphasis on discretion and confidentiality.
• Strong interpersonal and communication skills with the ability to cultivate long-term client relationships.
• Demonstrable ability to meet sales KPIs and contribute to team targets.
• High attention to detail and visual sensibility to uphold luxury presentation standards.
• Flexibility to work retail hours, including weekends and evenings; reliable attendance and punctuality.

Skills

Experience

Typically 1–3 years of progressive experience in luxury retail, boutique sales or client-facing roles within the premium goods sector; prior experience with haute joaillerie or horology is advantageous.

Education

Secondary education required; tertiary studies in retail, hospitality, business or a related discipline are advantageous but not mandatory.

Workplace

Culture

The workplace emphasises meticulous craftsmanship, refined client service and brand stewardship. Teams operate within a maison-driven structure that values collaboration, professional development and adherence to exacting aesthetic and service standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.