Richemont Client Advisor

About Richemont

Richemont is a leading luxury goods holding company whose maisons specialise in watches, high jewellery, writing instruments and accessories. The group operates an international retail network and supports maisons renowned for craftsmanship, heritage and meticulous client service. As an employer, Richemont emphasises brand stewardship, specialist product knowledge and the development of retail talent across its global boutiques.

Role & Responsibilities

• Host clients and stakeholders with ability to provide personalized customer experiences
• Drive sales of watches, accessories, and services while exceeding boutique turnover targets set by the Boutique Manager
• Identify and create sales opportunities both inside and outside the boutique environment to recruit prospects and clients
• Establish and maintain strong personal relationships with clients from diverse backgrounds
• Develop and maintain client database; manage clienteling activities and CRM on a day-to-day basis
• Demonstrate comprehensive knowledge of IWC's history, products, partnerships, and the broader watch and luxury industries
• Deliver outstanding client service and treatment to differentiate from competition
• Serve as a brand ambassador both within and outside the boutique
• Maintain boutique according to global IWC visual merchandising standards
• Support boutique team operations with a strong collaborative approach
• Assume champion role in Visual Merchandising, Operations, Customer Service, and CRM to elevate boutique KPIs

Qualifications

• 3–5 years of professional experience in luxury sales, high-end retail, or hospitality
• Fluency in English
• Proven track record of exceeding sales targets and driving client acquisition
• Demonstrated expertise in CRM systems and clienteling
• Strong understanding of luxury market dynamics and client expectations

Skills

Experience

3–5 years of sales or hospitality experience in a luxury or high-end retail environment. Background in luxury jewelry, watches, or accessories retail is preferred.

Education

Not explicitly specified; secondary education (high school diploma or equivalent) is assumed as a baseline requirement for this role.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 25 per hour.

Benefits

Comprehensive benefits package including medical, dental, and vision programs; health savings accounts and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off.

Culture

Richemont cultivates a culture rooted in craftsmanship, heritage and rigorous client service. Employees are expected to represent maison standards of excellence, benefit from structured product training and collaborate within an international retail network that values refinement, discretion and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.