Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Achieve boutique monthly and annual sales turnover in alignment with Maison commercial and sales strategy
• Deliver exceptional and personalized customer experiences in the boutique across all touchpoints—in-store, telephone, email, and mail
• Maintain impeccable personal appearance and represent the highest standards of the Maison both inside and outside the boutique
• Collect and maintain qualitative customer data to enhance the boutique's customer portfolio
• Cultivate customer loyalty through consistent excellence in service and personal treatment
• Maintain visual merchandising standards in accordance with Maison guidelines, ensuring displays and furnishings meet brand specifications
• Ensure the boutique maintains constant cleanliness, tidiness, and optimal presentation at all times
• Participate actively in team meetings, contests, events, and annual inventory counts as required
• Assist fellow ambassadors during sales activities, including customer service, gift-wrapping, and inventory conveyance
• Execute boutique operations tasks including restocking, display maintenance, sales accessories follow-up, and equipment maintenance
• Uphold and actively promote security protocols and a security-conscious mindset throughout daily operations
• Report key information and maintain accurate records within Maison information systems

Qualifications

• Associate's degree (AAS) or Bachelor's degree preferred
• Strong achievement orientation, curiosity, work ethic, and empathy
• Minimum 2 years of professional experience in luxury and high-end retail sectors
• Fluency in Korean; proficiency in Chinese and English is highly advantageous
• Excellent organizational skills with meticulous attention to detail
• Outstanding customer service standards and interpersonal abilities
• Demonstrated team collaboration skills and multitasking capability
• Computer literacy and proficiency with point-of-sale and CRM systems
• Product knowledge of luxury goods and high-end accessories

Skills

Experience

First professional experience preferably gained in retail. A minimum of 2 years of professional experience in the luxury and high-end sector is required. Prior exposure to boutique operations, customer service excellence, and sales achievement in an upscale environment is essential.

Education

Associate's degree (AAS) or Bachelor's degree holder preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.