Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Assist the Store Manager in overseeing daily store operations, ensuring compliance with company policies and store management guidelines
• Manage staffing issues, plan shifts and rotas, and address customer complaints to enhance customer satisfaction
• Demonstrate key product and service features and lead demo specialists to maximize customer value during presentations
• Guide teams in delivering consistent product and service information aligned with established messaging and positioning
• Oversee day-to-day operations of the sales floor, front end, and back end to achieve sales performance goals
• Lead teams in recording and processing customer orders and aggregate customer issues to develop response strategies
• Develop and approve work schedules, manage overtime, and allocate resources as needed
• Identify opportunities to introduce additional products and services during customer interactions
• Set clear objectives for sales meetings, use standard presentation materials, and gauge customer interest through relevant questioning
• Implement customer contact plans for product launches and sales campaigns to build new client relationships
• Act as first point of contact for customer queries and complaints, resolving issues or escalating complex cases appropriately
• Use product expertise to recommend solutions that meet customer needs and facilitate purchases under standard terms
• Monitor personal and team performance, allocate work, review completion, and implement corrective actions
• Participate in performance management, appraisals, and ongoing professional development activities

Qualifications

• Short-cycle tertiary education
• Managerial experience in supervising and directing people and resources to achieve specific results
• Experience handling various situations and providing guidance to others
• Demonstrated ability to work within limited timeframes and manage multiple priorities
• Strong interpersonal and communication skills

Skills

Experience

Experience enabling the job holder to deal with the majority of situations and advise others. Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.

Education

Short-cycle tertiary education (equivalent to diploma or associate degree).

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.