Richemont Client Advisor
- Location
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 22, 2026
About Richemont
Vacheron Constantin is a haute-horlogerie maison within the Richemont group, renowned for exceptional craftsmanship, technical excellence and timeless design. As part of Richemont's portfolio of luxury maisons, the brand operates a global network of boutiques and wholesale partners and cultivates an environment where artisanal savoir‑faire and discreet, highly personalised client service are paramount.
Richemont (Vacheron Constantin) seeks a Client Advisor in Seoul (Lotte Department Store) to deliver personalised luxury watch sales and clienteling.
Role & Responsibilities
- Deliver high‑touch, personalised client service to an affluent and international clientele at the Vacheron Constantin boutique in Lotte Department Store (Seoul).
- Achieve individual and boutique sales targets through proactive clienteling, follow‑up and appointment management.
- Maintain deep product knowledge across the maison’s watch collections and communicate technical and heritage details clearly to clients.
- Manage the boutique’s client database and CRM entries, ensuring accurate records of preferences, purchases and service requirements.
- Coordinate with after‑sales and service teams to arrange repairs, servicing and warranty follow‑ups, ensuring a seamless client experience.
- Uphold brand visual merchandising and presentation standards, manage stock levels and assist with inventory control and incoming deliveries.
- Represent the brand at trunk shows, private viewings and client events as required, supporting local marketing initiatives.
- Ensure strict compliance with company policies including cash handling, loss prevention and regulatory requirements.
Qualifications
- Proven track record in luxury retail sales, preferably within watches, high jewellery or fine jewellery boutiques.
- Excellent interpersonal skills with the ability to build and sustain long‑term client relationships.
- Strong commercial acumen and a consistent history of meeting or exceeding sales targets.
- Fluent Korean and strong conversational English preferred (if expressly required, language proficiency will be confirmed during hiring).
- Impeccable presentation and understanding of luxury customer service protocols.
- Ability to work retail hours including weekends, evenings and special events.
Skills
Experience
Minimum 2 years of direct experience in luxury retail or boutique sales, with prior exposure to watches or high‑value jewellery strongly preferred.
Education
High school diploma or equivalent; tertiary education in business, hospitality or a related discipline is advantageous.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Culture
The maison values meticulous craftsmanship, discretion and long‑term client relationships; employees operate in a collegial, service‑oriented environment where product expertise and understated professionalism are rewarded. As part of Richemont, boutiques benefit from an international network and strong emphasis on training and heritage preservation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Retail Client Advisor», «Boutique Sales Advisor», «Watch Sales Specialist», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.