Richemont Client Advisor

Overview

IWC Schaffhausen is a Swiss luxury watchmaker renowned for technical precision and understated design. The brand operates within the Richemont group and is represented globally through flagship boutiques and authorised retailers. As an employer, IWC combines horological craftsmanship with luxury retail standards, offering employees deep product training and a highly client-centric sales environment.

Role & Responsibilities

• Deliver exemplary, personalised service to high‑net‑worth and retail clients, cultivating long‑term relationships and repeat business.
• Achieve and exceed boutique sales targets and KPIs through proactive clienteling, follow‑up and appointment management.
• Exhibit authoritative product knowledge of IWC watch collections, movements and technical features; advise clients on product selection and care.
• Operate POS and CRM systems accurately for sales, client records and after‑sales follow‑up; ensure precise cash and transaction handling.
• Maintain boutique standards for presentation and visual merchandising; assist with in‑store events, launches and trunk shows.
• Manage stock, incoming deliveries and inventory reconciliation in accordance with brand procedures and loss‑prevention policies.
• Coordinate after‑sales service referrals and workshop appointments, liaising with service centres to ensure client satisfaction.

Qualifications

• Proven track record in luxury retail sales or boutique clienteling, preferably within watches, jewellery or premium accessories.
• Deep interest in horology and demonstrable aptitude for learning mechanical watch technicalities.
• Excellent interpersonal skills with polished, consultative selling technique and strong commercial awareness.
• Customer‑focused, discreet manner appropriate to high‑value client interactions; impeccable presentation.
• Availability to work retail hours including weekends and public holidays; ability to travel locally for client appointments or events.
• Authorization to work in South Korea.

Skills

Experience

Typically 2+ years of experience in luxury retail or boutique sales; prior experience selling watches or jewellery is strongly preferred and advantageous.

Education

High school diploma or equivalent; vocational training or certificates in retail, hospitality or luxury brand management advantageous.

Workplace

Culture

IWC boutiques emphasise technical excellence, understated luxury and highly personalised client care. The workplace culture privileges product mastery, continuous training and collaborative teamwork within a refined retail environment aligned with Richemont’s luxury standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.