Richemont Client Advisor

Overview

Richemont is a Switzerland-based luxury goods group managing a portfolio of maisons across jewellery, watches, leather goods and lifestyle categories. The group emphasizes artisanal craftsmanship, heritage-led maison identities and a client-centric retail experience, offering international career paths within a network of prestigious brands.

Role & Responsibilities

• Deliver personalized, high-touch service to local and international clients; manage appointments and follow-up communications to cultivate long-term relationships.
• Achieve and exceed individual and store sales targets through proactive clienteling, cross-selling and upselling.
• Maintain expert product knowledge across relevant maisons and collections, advising clients on provenance, craftsmanship and technical details.
• Execute visual merchandising and boutique standards to reflect maison identity and seasonal campaigns.
• Use POS and CRM systems to process sales, manage client records and generate post‑sale service actions.
• Support stock management, inventory cycles and loss-prevention procedures; coordinate with after-sales and watch/jewellery servicing teams as required.
• Participate in in-store events, trunk shows and client outreach initiatives to expand the client base.

Qualifications

• Proven track record in luxury retail or boutique sales, preferably within watches, jewellery, leather goods or premium accessories.
• Outstanding interpersonal skills with a demonstrated ability to build and sustain client relationships.
• Commercial mindset with experience meeting sales targets and KPI reporting.
• Impeccable presentation, professionalism and discretion when dealing with high-net-worth clientele.
• Flexible availability including evenings, weekends and peak retail periods.

Skills

Experience

Minimum two years of customer-facing experience in luxury retail or boutique environments; experience with high-value transactions and client acquisition is preferred.

Education

Secondary education required; tertiary qualification in business, fashion, hospitality or a related discipline is advantageous.

Workplace

Culture

Richemont cultivates a culture rooted in craftsmanship, maison heritage and meticulous client service. The workplace values professionalism, ongoing training and cross‑maison collaboration, offering employees exposure to artisanal techniques and international luxury retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.