Richemont Client Advisor

Overview

Richemont is a leading luxury goods conglomerate that owns and manages a portfolio of high-end maisons across jewellery, watches, fashion and accessories. The group is recognised for its emphasis on craftsmanship, heritage brands and long-term client relationships, and it operates through a global retail network that combines selective boutique presence with wholesale and digital channels.

Role & Responsibilities

• Deliver exemplary, personalised service to discerning clients, cultivating long-term relationships and repeat business.
• Achieve and exceed individual and boutique sales targets through proactive client acquisition and effective clienteling.
• Maintain expert product knowledge across the maison's range and communicate brand heritage and technical details with confidence.
• Execute visual merchandising and presentation standards to preserve an elevated in-store environment.
• Manage point-of-sale transactions, client records and appointments with strict attention to accuracy and confidentiality.
• Support inventory control, stock replenishment and reception activities to ensure merchandise availability and loss prevention.
• Collaborate with the boutique team and regional management on promotions, private events and after-sales service to enhance client satisfaction.

Qualifications

• Proven aptitude for luxury retail or premium customer-facing roles; experience in jewellery, watches or high-end fashion is strongly preferred.
• Outstanding interpersonal and communication skills, with a client-first orientation and polished professional demeanour.
• Ability to work flexible hours including weekends and evenings, in line with boutique operating hours and client appointments.
• Strong numeracy and administrative capabilities to handle transactions and client records accurately.
• High standard of personal presentation consistent with the brand's image.

Skills

Experience

Entry-level to 2 years of retail experience is acceptable; preference given to candidates with direct experience in luxury or premium-brand boutiques and a demonstrated history of meeting sales targets and managing high-net-worth client relationships.

Education

High school diploma or equivalent required; vocational training or tertiary education in retail, hospitality or a related discipline is advantageous.

Workplace

Culture

Richemont fosters a culture anchored in craftsmanship, brand heritage and a client-centric mindset. The organisation values professional development, meticulous standards and collaborative teams that support personalised service and long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.