Jaeger LeCoultre Client Advisor

About Jaeger LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Develop and implement relationship management plans for complex customer accounts, identifying and building relationships with decision-makers and influencers within customer organizations
• Set clear sales call objectives, deliver tailored presentations aligned with customer interests and concerns, and secure agreement to statements of customer requirements
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance brand visibility
• Configure complex product-and-services solutions and negotiate agreements within predefined commercial parameters, escalating deviations to senior management as necessary
• Manage and deliver pricing and terms projects, negotiating with external strategic partners
• Control and monitor specific business performance metrics, ensuring strategic alignment with financial goals and objectives
• Manage a portfolio of contracts and negotiate service-level agreements, coordinating major contract-related activities
• Oversee the implementation and maintenance of the CRM system, identifying opportunities for system improvement
• Implement and control compliance management for specific segments of external partners
• Develop product education courses to improve team performance and meet business requirements
• Act as a subject matter expert on technology, policy, regulation, and operational management, maintaining external accreditations and in-depth knowledge of emerging regulations and industry best practices

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience enabling the job holder to handle the majority of situations and advise others
• General supervision experience of more junior colleagues

Skills

Experience

Extensive experience in a sales or account management capacity, with demonstrated ability to manage complex customer relationships, handle the majority of business situations independently, and provide guidance to junior team members.

Education

Master's Degree or equivalent level of education

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.