IWC Client Advisor
- Location
- Schaffhausen Schaffhausen Switzerland
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 21, 2026
About IWC
IWC Schaffhausen is a Swiss luxury watch manufacturer and member of the Richemont group. The brand combines precision engineering with refined craftsmanship and operates within an international luxury ecosystem where supply‑chain integrity, regulatory compliance and attention to detail are paramount.
IWC, a Richemont maison renowned for precision watchmaking, seeks a Client Advisor for its boutique at the Schaffhausen Manufaktur. The successful candidate will be an ambassador for IWC's timepiece heritage, delivering exceptional customer experiences to a discerning international clientele. This role combines consultative selling, relationship management, and operational excellence in a premium retail environment.
Role & Responsibilities
- Create and deliver exceptional customer experiences that uphold IWC's brand standards and prestige
- Present and demonstrate watch collections with passion and technical expertise, prioritizing client satisfaction
- Drive sales performance and contribute to revenue targets whilst cultivating long-term customer relationships
- Maintain and expand the client database through proactive relationship management and aftercare
- Collaborate with colleagues to ensure boutique operational excellence, visual presentation standards, and seamless back-office processes
- Act as a brand ambassador, embodying IWC's values of heritage, innovation, and craftsmanship
Qualifications
- Fluent in German and English; additional languages advantageous
- Multiple years of professional experience in luxury goods retail, premium retail, or sales
- Highly developed communication skills with an engaging and authentic presence
- Results-oriented mindset with strong organizational aptitude
- Exceptional empathy and genuine service orientation
- Meticulous attention to quality and detail, combined with aptitude for administrative tasks
Skills
Experience
Multiple years of professional experience in the luxury goods sector, premium retail, or consultative sales roles
Education
Secondary education or equivalent; additional retail training or watchmaking knowledge advantageous
Workplace
This position is based in Schaffhausen, Schaffhausen, Switzerland, within easy reach of Zurich.
Benefits
Professional development through change management, continuous training, and personal development opportunities; access to IWC's in-house expertise and heritage knowledge; working environment rooted in Swiss craftsmanship with international scope
Culture
IWC fosters a precision‑driven, craftsmanship‑led culture where technical excellence and regulatory rigour are valued. The workplace emphasizes cross‑functional collaboration, international exposure and continuous improvement within a heritage luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like IWC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Luxury Retail Specialist», «Watch Boutique Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.