Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver a distinctive, memorable boutique experience through warm and attentive service.
• Use storytelling to communicate product details and the Maison’s history and values.
• Coordinate with boutique management and the sales team on planned client follow-up.
• Use CRM tools to enter and update client information accurately and ensure ongoing follow-up.
• Master the elements of the sales ceremony and strive to meet or exceed sales targets.
• Understand clients’ needs in depth and build trust through relevant recommendations.
• Proactively conduct after-sales follow-up and encourage return visits to improve repeat-client rates.
• Represent and share the Maison’s universe, craftsmanship and values with clients and colleagues.
• Use product knowledge to explain the appeal of materials, construction and design through storytelling.
• Stay current on industry news and competitor activity to inform client service.
• Comply with Group, Maison and boutique operating procedures and security policies.
• Support daily tasks including boutique opening and closing and maintenance reporting.
• Manage product presentation, including displays and back stock.
• Contribute to special projects such as stocktaking, annual inventory management and price revisions.

Qualifications

• Experience in luxury or premium client service, such as sales, fashion or hospitality.
• Strong empathy for clients and excellent communication skills.
• A collaborative approach and commitment to teamwork.
• Knowledge of and experience using retail tools such as CRM and POS are preferred.
• Native-level Japanese and business-level English; additional languages are welcome.

Skills

Benefits

Opportunities to gain global knowledge and expertise and access to a range of development opportunities; support for professional growth as part of the Richemont Group.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.