Richemont Client Advisor
Richemont is hiring a Sales Associate in New York (Hudson Yards) to deliver luxury client service and drive boutique sales.
Overview
Richemont is a Switzerland-based luxury goods holding company that manages a portfolio of distinguished maisons across jewelry, watches, writing instruments and luxury accessories. As an employer, Richemont is recognised for preserving artisanal craftsmanship while cultivating international retail and client services expertise through its network of boutiques and maisons.
Role & Responsibilities
- Deliver exceptional, personalised client service in a high-touch boutique environment to achieve and exceed sales targets.
- Develop and maintain client relationships using company CRM and clienteling best practices to drive repeat business and lifetime value.
- Demonstrate authoritative product knowledge across the maison’s assortment (e.g., watches, jewelry, leather goods or writing instruments) and translate features into client benefits.
- Execute boutique visual standards, merchandise presentation and housekeeping to the brand’s merchandising guidelines.
- Process sales transactions, returns and exchanges accurately using the point-of-sale system and support stockroom management and loss-prevention procedures.
- Support after-sales service and client follow-up, including appointment scheduling, order tracking and concierge requests.
- Collaborate with store management on local marketing initiatives, inventory flow and events.
Qualifications
- Proven client-facing experience; 1+ years in luxury retail or high-end hospitality preferred.
- Demonstrable sales acumen with a track record of meeting or exceeding targets.
- Excellent interpersonal and communication skills with a polished, professional manner.
- Availability to work a retail schedule including evenings, weekends and peak holiday periods.
- Authorization to work in the United States.
Skills
Experience
Preferably at least one year of direct retail or hospitality experience in a luxury environment with demonstrable sales results; equivalent client-facing roles with strong service orientation will be considered.
Education
High school diploma or equivalent; vocational training in retail, luxury sales or hospitality is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.578 open roles in New York, including 32 posted recently. The broader New York area accounts for 1.710 active listings on Cerulean, 41 of which are new. In USA as a whole, Cerulean currently features 3.591 open positions, with 143 posted this week.
Culture
Richemont’s retail culture emphasises craftsmanship, meticulous attention to detail and long-term client relationships. The workplace values professional development, collaborative team dynamics and adherence to the maison’s exacting presentation and service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Sales Consultant», «Boutique Client Relations Associate», «Luxury Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.