Richemont Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $23–25/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Mar 16, 2026
About Richemont
Richemont is a Swiss-based luxury goods conglomerate that houses a portfolio of prestigious maisons across jewellery, watchmaking, leather goods and writing instruments. The group is recognized for stewardship of artisanal savoir‑faire, long-term brand building and a selective retail footprint; as an employer it emphasizes craftsmanship, client excellence and internal career mobility across its maisons.
Client Advisor at Richemont in New York: luxury sales role offering personalized watch and jewelry retail experience in an upscale boutique environment.
Role & Responsibilities
- Host clients and stakeholders while providing highly personalized luxury service experiences
- Exceed sales targets for watches, accessories, and services as assigned by the Boutique Manager
- Identify and cultivate sales opportunities within and outside the boutique environment through strategic network activation
- Develop and execute creative strategies to anticipate and exceed client expectations
- Establish and nurture strong personal relationships with clients from diverse backgrounds
- Manage customer relationships through proactive CRM engagement and maintain comprehensive client database
- Execute clienteling activities with consistent attention and focus on individual client preferences
- Handle customer service requests and associated processes with professionalism and care
- Demonstrate comprehensive knowledge of IWC's history, product portfolio, partnerships, and the broader watch and luxury sectors
- Deliver service excellence and distinction that clearly differentiates the brand from competitors
- Serve as a visible brand ambassador both within and outside the boutique setting
- Execute operational boutique tasks with precision and meticulous attention to detail
- Maintain boutique environment in accordance with global IWC visual merchandising standards
- Collaborate effectively as a team member and support overall boutique organization through championship-level contribution
- Champion excellence across visual merchandising, operations, customer service, and CRM to elevate boutique KPIs
Qualifications
- 3–5 years of professional experience in sales or hospitality
- Fluent in English
- Comfortable operating video conferencing software
- Strong team player mentality with demonstrated collaborative approach
- Excellent communication skills with proven ability to build and leverage networks
- Curious and resourceful; capable of independently generating sales leads
- Results-oriented and highly motivated
- Strong selling capabilities and persuasive negotiation skills
- Accountable and dependable
- Organized, disciplined, and able to manage diverse tasks efficiently
- High emotional intelligence and strong general education
- Deep understanding of client satisfaction, luxury service delivery, and etiquette
- Ability to adapt approach individually according to client profile
- Open, outgoing, and approachable personality
- Demonstrated eagerness and enthusiasm for learning and professional growth
- Creative, intellectually curious, and versatile with strong interpersonal and empathetic competencies
- Excellent manners and ability to maintain elegant, sophisticated conversation
Skills
Experience
3–5 years of professional experience in sales or hospitality preferred, with background in either sector highly valued for this luxury retail advisory role.
Education
High school diploma or equivalent required; post-secondary education in hospitality, business, or related fields preferred but not mandatory.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 23 to USD 25 per hour.
Benefits
Medical, dental, and vision insurance programs; health savings accounts and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program access; volunteer days off for community engagement.
Culture
Richemont’s retail teams operate within an environment that prizes discretion, craftsmanship and client centricity. The workplace rewards professional polish and commercial rigour while offering opportunities for cross‑brand development within the group’s maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Boutique Advisor», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.