Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Achieve and exceed individual and boutique-level monthly sales targets as defined by management
• Cultivate and maintain strong client relationships both within and outside the boutique, representing the brand with ambassadorial distinction
• Proactively identify and develop new client acquisition opportunities whilst fostering loyalty among existing patrons
• Design and execute tailored, high-value sales strategies with particular emphasis on the Les Cabinotiers clientele segment
• Deliver exceptional, personalized service to every client across all touchpoints
• Provide expert product knowledge and articulate the heritage, craftsmanship, and provenance of the Vacheron Constantin maison
• Support clients with pre- and post-sale service inquiries and resolve concerns with appropriate escalation to management when necessary
• Maintain rigorous CRM standards through consistent and accurate client data capture, tracking, and relationship documentation utilising available systems
• Collaborate with management on boutique support initiatives, in-store events, and external networking activities
• Comply with all security, operational, and brand standards established by Richemont, the maison, and the boutique
• Support daily boutique opening and closing procedures; communicate maintenance issues promptly
• Maintain merchandise presentation and daily care of window displays and inventory
• Train newly hired team members in sales excellence and visual standards
• Actively participate in daily and annual stock takes and cycle counts
• Support special projects including price updates, back-office tasks, and ad-hoc boutique operations as required

Qualifications

• Minimum 8–10 years of documented experience in luxury goods retail
• Demonstrated track record of consistently achieving sales targets in a high-end boutique environment
• Proven ability to build and nurture high-value client relationships through exceptional service delivery
• Evidence of proactive new client acquisition and existing client portfolio development
• Expertise in CRM systems and commitment to meticulous data management and follow-up protocols
• Strong understanding of luxury service standards, attention to detail, and commitment to problem-solving
• Ability to communicate product expertise and brand heritage authentically
• Fluency in German and English; additional language proficiency advantageous

Skills

Experience

Minimum 8–10 years of solid experience in luxury goods retail with demonstrated success in client acquisition, relationship management, and sales target achievement. Strong professional background in high-end watchmaking, jewellery, or comparable luxury segments is essential. Proven track record of building and maintaining a sophisticated client portfolio, with measurable success in proactive prospecting and bespoke service delivery.

Education

No specific educational requirements stated; however, candidates should demonstrate exceptional general knowledge, cultural awareness, and professional etiquette commensurate with luxury retail clientele expectations.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.