Richemont Client Advisor

Overview

Richemont is a Swiss-based luxury goods group comprising a portfolio of prestigious maisons across jewellery, watches, writing instruments and accessories. The group operates an international retail network and partners with maisons renowned for artisanal craftsmanship, heritage-led product excellence and high-touch client service.

Role & Responsibilities

• Deliver personalised, high-end client service on the boutique floor to cultivate long-term relationships and maximise client lifetime value.
• Achieve and exceed individual and store sales targets through proactive selling, cross-selling and after-sales follow-up.
• Own the full client journey: prospecting, appointments, consultations, bespoke service and post-sale care.
• Maintain accurate client records and activity in the CRM system; execute targeted outreach and clienteling campaigns.
• Represent the maison with impeccable visual presentation, product knowledge and professional standards at all times.
• Support merchandising, stock management, inventory controls and store operations including receiving and stock reconciliation.
• Contribute to in-store events, trunk shows and VIP appointments in coordination with management and regional teams.

Qualifications

• Proven experience in luxury retail, boutique sales or high-value client service; background with watches, jewellery or accessories preferred.
• Demonstrable track record of meeting sales targets and delivering personalised client experiences.
• Excellent interpersonal and communication skills with the ability to engage discerning clientele.
• Strong product knowledge and enthusiasm for heritage craftsmanship; aptitude for learning technical product details.
• Professional presentation, discretion and ability to protect client confidentiality.
• Availability to work retail hours including weekends, evenings and special events.

Skills

Experience

Typically 1–3 years of sales experience in a luxury retail environment; prior experience with watchmaking or high-jewelry maisons is advantageous.

Education

High-school diploma or equivalent; tertiary study in retail, hospitality, business or a related field is a plus.

Workplace

Culture

Richemont’s maisons prioritise craftsmanship, heritage and bespoke client relationships; the workplace emphasises service excellence, continuous product education and cross-border collaboration within a network of specialist boutiques. Teams are expected to combine commercial discipline with refined hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.