Richemont Client Advisor

About Richemont

Richemont is a global luxury goods group composed of several maisons known for watches, jewelry and high-end accessories. As an employer it emphasizes craftsmanship, heritage and maison-level excellence while operating within a diversified, internationally distributed group that invests in client experience, artisanal savoir-faire and selective retail presence.

Role & Responsibilities

• Deliver exceptional and unique in-store experiences by greeting every customer, maintaining outstanding service standards, and demonstrating comprehensive product knowledge across all client touchpoints
• Develop and execute client relationship strategies in partnership with boutique management, including participation in in-store and offsite events and networking activities
• Accurately capture and utilize client data for relationship building and follow-up opportunities, leveraging available tools and systems
• Consistently achieve and exceed sales targets while adhering to retail guidelines and mastering key moments of the sales ceremony
• Engage customers through strategic questioning, active listening, and consultative selling to identify needs and facilitate purchases
• Handle negotiations and objections with professionalism and ease, ensuring client satisfaction and repeat visits
• Provide exceptional after-sales support and act as a brand referent, offering tailored recommendations in accordance with Maison values
• Communicate with passion about the Maison's heritage, codes, history, and values, articulating detailed descriptions of collections including construction, materials, care instructions, and design philosophy
• Maintain current knowledge of industry trends, competitive landscape, and the full breadth of the Maison's garde-temps collections
• Execute daily boutique operations including setup, breakdown, display maintenance, inventory management, and compliance with security and operational policies

Qualifications

• 2 to 5 years of proven experience in luxury retail, premium service, or hospitality environments
• General knowledge of or demonstrated interest in timepiece movements and horology
• College degree preferred
• Excellent interpersonal and communication skills
• Strong customer service orientation with attention to detail
• Proficiency with computer systems and retail software
• SAP exposure is advantageous
• Multilingual abilities are a plus
• Availability to work retail hours including evenings and weekends

Skills

Experience

2 to 5 years of previous experience in luxury retail, service, or hospitality environment with general knowledge of or interest in timepiece movements.

Education

College degree preferred.

Workplace

Benefits

Medical, dental, and vision insurance; health savings accounts and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont brands prioritise heritage craftsmanship, meticulous product knowledge and an elevated client experience. The working environment blends maison-level independence with group-supported career development, encouraging professionalism, collaboration and respect for artisanal values.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.