Richemont Client Advisor
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 28, 2026
About Richemont
Richemont is an internationally recognised luxury goods group comprising multiple maisons renowned for craftsmanship in watches, jewellery and high-end accessories. As a steward of artisanal heritage, Richemont operates a global retail network and invests in long-term brand development, creative excellence and employee upskilling across its maisons.
Richemont — Client Advisor in Melbourne. Represent a Richemont maison, deliver luxury client service and drive boutique sales in Melbourne.
Role & Responsibilities
- Deliver exemplary, personalised client service in a luxury boutique environment, anticipating client needs and cultivating long-term relationships.
- Achieve and exceed individual and store sales targets through consultative selling and proactive clienteling.
- Manage client files and follow-up communications using CRM and clienteling best practices to maximise retention and lifetime value.
- Provide authoritative product advice and storytelling across the maison’s assortment, demonstrating thorough knowledge of materials, craftsmanship and provenance.
- Support daily store operations including visual merchandising standards, inventory management, stock replenishment and POS transactions.
- Coordinate appointments, private viewings and after-sales service, liaising with boutique colleagues and central teams as required.
- Contribute to a collaborative team environment by sharing market intelligence, client leads and merchandising feedback with management.
Qualifications
- Proven retail sales experience, preferably within the luxury or premium goods sector.
- Outstanding interpersonal and communication skills with a client-centric demeanour.
- Strong numeracy, cash-handling accuracy and familiarity with POS systems.
- Availability to work retail hours including evenings, weekends and public holidays.
- Right to work in Australia.
Skills
Experience
Typically 1–3 years of retail or luxury sales experience; experience selling high-value products (watches, jewellery or leather goods) is advantageous.
Education
Secondary education completion; tertiary study in retail, fashion, hospitality or a related discipline is advantageous but not required.
Workplace
The successful candidate will be located in Melbourne, Victoria, Australia.
Culture
Richemont’s maisons prize craftsmanship, discretion and a long-term approach to client relationships. The workplace emphasises mentorship, product mastery and collaborative learning, offering employees exposure to artisanal savoir‑faire and global retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Consultant», «Client Relations Advisor», «Boutique Sales Associate», «Client Experience Specialist», «Retail Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.