Vacheron Constantin Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 20, 2026
About Vacheron Constantin
Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.
Richemont seeks an experienced Client Advisor to join its prestigious Vacheron Constantin boutique on Old Bond Street in London. This role involves managing a luxury sales channel, developing relationship management strategies for high-value clients, and delivering exceptional clienteling within the ultra-premium watchmaking sector. The successful candidate will combine deep watchmaking knowledge with sophisticated relationship-building skills, leveraging CRM systems and market intelligence to drive business performance and cultivate a portfolio of affluent clientele.
Role & Responsibilities
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective information flow and resolution of issues
- Set clear objectives for each sales interaction; develop and deliver presentations tailored to the interests, needs, and concerns of clients; gather and analyze relevant information; and secure agreement on customer requirements
- Cultivate a personal network within the luxury watch market and represent the organization at industry events to obtain market intelligence and enhance brand visibility and reputation
- Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs; present solutions to client representatives and negotiate agreements within commercial parameters
- Manage and deliver pricing and terms negotiations, working with internal teams and external strategic partners to optimize commercial outcomes
- Control and monitor specific business performance metrics, ensuring strategic alignment with financial goals and objectives
- Manage a portfolio of client contracts and service-level agreements, coordinating and supervising activities related to major accounts
- Oversee the implementation and maintenance of the CRM system, identifying opportunities for system improvement to enhance customer relationship management
- Implement compliance management protocols for external partners and client relationships
- Develop product education initiatives to enhance client knowledge and team performance
- Act as a subject matter expert in luxury watchmaking, brand heritage, and industry best practices, maintaining in-depth knowledge of current regulations and market trends through continuing professional development
- Ensure all activities are conducted in accordance with company diversity and inclusion guidelines
Qualifications
- Master's Degree or equivalent level of education
- Minimum 4 years of proven experience in luxury retail or high-end client service
- Watchmaking knowledge or strong understanding of the luxury watch market
- Thorough understanding of Vacheron Constantin's brand values and heritage
- Exceptional clienteling and relationship-building capabilities
- Proven ability to recruit, develop, and retain high-value clients
- Strong networking skills and proactive approach to client acquisition
Skills
Experience
Minimum 4 years of proven experience in luxury retail, high-end client service, or related sales roles in the luxury sector, with demonstrated excellence in clienteling, relationship building, and business development. Experience managing complex client accounts and negotiating high-value contracts within a luxury or premium environment is essential.
Education
Master's Degree or equivalent professional qualification
Workplace
This position is based in London, England, UK.
Culture
Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Vacheron Constantin, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Client Consultant», «Retail Client Specialist», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.