Richemont Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 20, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Vacheron Constantin Client Advisor position in London. Richemont seeks an experienced luxury retail professional for its Old Bond Street boutique.
Role & Responsibilities
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective information flow and resolution of issues
- Set clear objectives for each sales interaction; develop and deliver presentations tailored to the interests, needs, and concerns of clients; gather and analyze relevant information; and secure agreement on customer requirements
- Cultivate a personal network within the luxury watch market and represent the organization at industry events to obtain market intelligence and enhance brand visibility and reputation
- Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs; present solutions to client representatives and negotiate agreements within commercial parameters
- Manage and deliver pricing and terms negotiations, working with internal teams and external strategic partners to optimize commercial outcomes
- Control and monitor specific business performance metrics, ensuring strategic alignment with financial goals and objectives
- Manage a portfolio of client contracts and service-level agreements, coordinating and supervising activities related to major accounts
- Oversee the implementation and maintenance of the CRM system, identifying opportunities for system improvement to enhance customer relationship management
- Implement compliance management protocols for external partners and client relationships
- Develop product education initiatives to enhance client knowledge and team performance
- Act as a subject matter expert in luxury watchmaking, brand heritage, and industry best practices, maintaining in-depth knowledge of current regulations and market trends through continuing professional development
- Ensure all activities are conducted in accordance with company diversity and inclusion guidelines
Qualifications
- Master's Degree or equivalent level of education
- Minimum 4 years of proven experience in luxury retail or high-end client service
- Watchmaking knowledge or strong understanding of the luxury watch market
- Thorough understanding of Vacheron Constantin's brand values and heritage
- Exceptional clienteling and relationship-building capabilities
- Proven ability to recruit, develop, and retain high-value clients
- Strong networking skills and proactive approach to client acquisition
Skills
Experience
Minimum 4 years of proven experience in luxury retail, high-end client service, or related sales roles in the luxury sector, with demonstrated excellence in clienteling, relationship building, and business development. Experience managing complex client accounts and negotiating high-value contracts within a luxury or premium environment is essential.
Education
Master's Degree or equivalent professional qualification
Workplace
This position is based in London, England, UK.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Client Consultant», «Retail Client Specialist», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.