- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 13, 2026
About Chloé
Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.
A Sales Associate at Chloe serves as an ambassador of the Maison, welcoming guests into the brand family and delivering exceptional customer service. The role combines client relationship management with omnichannel retail operations, requiring the successful candidate to develop long-term client relationships, achieve CRM and sales KPIs, and maintain impeccable store standards while upholding Richemont's heritage and luxury positioning.
Role & Responsibilities
- Deliver exceptional customer service and develop long-term client relationships through personalized engagement
- Manage CRM targets and implement personalized reach-out campaigns using available clienteling tools
- Consistently capture client data and maintain detailed qualitative information on client portfolio
- Leverage all omnichannel services available to drive sales growth and meet individual KPI targets
- Achieve boutique and personal sales targets while maintaining awareness of local competitive landscape
- Ensure impeccable store environment, back-of-house standards, and personal grooming throughout the day
- Proactively communicate with boutique management regarding any structural repairs or maintenance needs
- Support after-sales client engagement and follow up to ensure impeccable service delivery
- Complete all mandatory trainings and participate actively in commercial activities set by boutique management
- Comply with all established Richemont policies and standards
Qualifications
- Demonstrated entrepreneurial mindset and commitment to excellence
- Strong ability to build and maintain long-term client relationships
- Experience with CRM systems and clienteling tools
- Proficiency in omnichannel retail operations and multi-channel sales
- Excellent communication and interpersonal skills
- Ability to work collaboratively as a reliable team member
Skills
Experience
Previous retail experience in luxury or high-end fashion retail environments is preferred. Demonstrated success in building and maintaining client relationships and achieving sales targets is essential.
Education
Secondary education or equivalent; additional professional retail certifications or relevant qualifications are advantageous.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chloé, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Stylist», «Client Advisor», «Retail Associate», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.