IWC Client Advisor
- Location
- Kuala Lumpur Kuala Lumpur Malaysia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Apr 24, 2026
About IWC
Richemont is a Switzerland-based luxury goods group that manages a portfolio of maisons across watches, jewellery, leather goods and accessories. As an employer, Richemont emphasises craftsmanship, heritage brands and a maison-driven model that combines artisanal excellence with global retail operations.
Richemont seeks a Client Advisor for its luxury timepiece maison IWC Schaffhausen in Kuala Lumpur. The role centers on delivering exceptional client experiences, building long-term relationships, and serving as a brand ambassador for haute horlogerie. The successful candidate will achieve sales targets while maintaining the maison's heritage standards and upholding operational excellence.
Role & Responsibilities
- Achieve sales targets collaboratively while adhering to maison directives and operational standards
- Build lasting client relationships by delivering exceptional and personalized client experiences
- Serve as a Brand Ambassador for IWC Schaffhausen, demonstrating advanced product knowledge and horological expertise
- Maintain smooth daily operations and actively contribute to team success and client satisfaction
- Leverage strong communication and sales techniques to engage clients and drive revenue growth
Qualifications
- 3–5 years of proven experience in luxury retail client management or high-end sales environments
- Exceptional communication and interpersonal skills with demonstrated ability to build client rapport
- Strong sales acumen and ability to thrive under commercial pressure
- Positive mindset with an inspiring attitude and collaborative team orientation
- Ability to work effectively in a diverse, fast-paced team environment
Skills
Experience
3–5 years of experience building effective client relationships and delivering results in luxury retail or high-end client management environments
Education
Not specified
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Benefits
Opportunity to visit IWC Schaffhausen to meet and learn from horological experts; ongoing professional development and training in luxury watchmaking to enhance confidence and product mastery; exposure to a passionate, diverse team committed to exceptional client service
Culture
The organisation places strong emphasis on heritage, craftsmanship and the identity of individual maisons, fostering a collaborative environment where product knowledge and client service are paramount. Teams are client‑focused and trained to uphold rigorous brand standards while delivering personalised, discreet service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like IWC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Brand Ambassador», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.