- Location
- Geneva Geneva Switzerland
- Address
- Place Longemalle 1, Geneva View map
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 4, 2026
About Vacheron Constantin
Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.
Richemont seeks a passionate Client Advisor for its Geneva flagship boutique to deliver highly personalized, premium service to local and international clientele. With expertise in fine watchmaking craftsmanship and genuine humility, the successful candidate will cultivate lasting client relationships, drive sales performance against boutique targets, and serve as an influential brand ambassador for Vacheron Constantin's storied 270-year heritage.
Role & Responsibilities
- Deliver exceptional in-store experiences that welcome and attentively serve every visitor, mastering all key moments of the sales ceremony and tailoring solutions to client aspirations
- Cultivate and manage a personalized client portfolio using CRM systems to capture client data, implement bespoke follow-up strategies, and build deep, long-term relationships
- Drive sales performance by consistently achieving and exceeding boutique turnover targets, handling negotiations and objections with ease while maximizing upselling and cross-selling opportunities
- Provide exceptional after-sales client support, acting as a trusted referent and recommending solutions that maintain the highest service standards
- Represent Vacheron Constantin's heritage and values both in-store and in the local luxury market, sharing the Maison's unique stories and demonstrating expert knowledge of collections, movements, and technical materials
- Support boutique events, activations, and operational excellence through setup, visual merchandising maintenance, inventory management, and participation in compliance procedures and audits
- Collaborate seamlessly with colleagues on back-office projects and assist with daily boutique operations to ensure flawless execution
Qualifications
- Minimum 5 years of proven experience in luxury retail, preferably in fine watchmaking or jewelry, or equivalent experience in high-end luxury hospitality
- Excellent sales track record demonstrated in target-driven, fast-paced retail environments with a measurable results-oriented approach
- Strong proficiency navigating CRM databases to extract client insights, track behaviors, and build proactive client action plans
- Highly organized with meticulous attention to detail, professional demeanor, and demonstrated comfort with digital tools and MS Office applications
- Fluency in French and English required; additional languages such as Arabic, Chinese, Russian, or German are advantageous
- Genuine passion for luxury watchmaking, fine craftsmanship, and the heritage of Vacheron Constantin
Skills
Experience
Minimum 5 years of successful experience in luxury goods retail, particularly fine watchmaking or jewelry, or equivalent tenure in high-end luxury hospitality. Proven track record of exceeding sales targets in a competitive, fast-paced environment with demonstrated ability to build and maintain high-value client relationships.
Education
No specific educational qualification is mandated; however, formal training in luxury retail, hospitality, or watchmaking craftsmanship is valued.
Workplace
This position is based in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Culture
Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Vacheron Constantin, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Retail Specialist», «Brand Ambassador», «Premium Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.