Vacheron Constantin Client Advisor

About Vacheron Constantin

Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.

Richemont seeks a Client Advisor to deliver personalized premium client experience within a luxury watchmaking boutique. The successful candidate will demonstrate extensive product knowledge, cultivate long-term client relationships, achieve consistent sales targets, and serve as a brand ambassador for a prestigious Maison with 270 years of watchmaking heritage.

Role & Responsibilities

• Deliver an exceptional and personalized in-store experience, fostering genuine long-term relationships with clients through attentiveness and product expertise
• Consistently achieve and exceed established sales targets by mastering the luxury sales ceremony and managing client negotiations with professionalism
• Capture and maintain comprehensive client data for targeted follow-up engagement, building a loyal clientele base
• Communicate the brand's heritage, values, and collections with passion and authenticity, positioning the Maison as a category leader
• Provide post-sale support and assistance to maintain client satisfaction and encourage repeat business
• Support boutique operations through compliance with brand policies, merchandising initiatives, inventory management, and special projects
• Represent the Maison at external events and engagement opportunities, extending the brand experience beyond the boutique

Qualifications

• Minimum 5 years of sales experience, preferably within the luxury retail sector
• Proven track record of consistently achieving and exceeding sales targets
• Demonstrated ability to cultivate and grow relationships with high-value and affluent clientele
• Mastery of luxury sales ceremony and high-end customer service protocols
• Deep product knowledge with the ability to communicate brand DNA and heritage with conviction
• Exceptional commitment to personalized, premium client service delivery
• High level of integrity, collegiality, and adherence to brand standards and operational compliance

Skills

Experience

Minimum 5 years of sales experience, preferably within the luxury retail sector, with a proven track record of consistently achieving and exceeding sales targets. Demonstrated expertise in cultivating relationships with high-value clients and delivering personalized, premium service within a sophisticated retail environment.

Education

High school diploma or equivalent; further education in business, hospitality, or luxury retail is advantageous.

Culture

Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.