Jaeger LeCoultre Client Advisor

About Jaeger LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Achieve and exceed individual and boutique sales targets while understanding boutique KPIs and action plans
• Proactively engage clients entering the boutique, identifying needs through active listening and personalized questioning
• Develop and maintain strong client relationships through thoughtful follow-up and personalized communication
• Present and demonstrate timepieces with passion and expertise, articulating their unique features, craftsmanship, and heritage
• Execute sales transactions confidently, including processing payments, handling returns, and managing inventory
• Maintain a clean, organized, and visually appealing boutique environment in strict adherence to brand standards
• Provide exceptional after-sales service including repairs, adjustments, strap changes, and customer inquiries
• Actively manage client database to drive repeat business and expand the client network through referrals
• Invite clients to private events and previews, facilitating communication between clients and service centres
• Assist with visual merchandising and product displays, adhering to commercial policy and security protocols
• Stay informed on industry trends, competitor activities, and new product launches
• Collaborate with colleagues to achieve boutique goals, share best practices, and participate in training sessions

Qualifications

• Proven experience in luxury retail sales, preferably in watchmaking or jewellery
• Demonstrated ability to cultivate and expand networks of high-net-worth individuals
• Excellent communication, interpersonal, and presentation skills
• Fluency in English; additional languages are advantageous
• Self-confident, trustworthy, and genuinely passionate about luxury watchmaking
• Strong commitment to exceeding client expectations and delivering exceptional experiences

Skills

Experience

Proven background in luxury retail sales, preferably within the watchmaking or jewellery sector, with demonstrated ability to build and nurture relationships with affluent clientele and achieve sales targets consistently.

Education

Secondary education or equivalent; additional training in luxury retail or watchmaking principles is beneficial.

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.