Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Assist the Store Manager in overseeing daily store operations and ensuring compliance with company policies and store management guidelines
• Manage staffing issues, plan and schedule shifts/rotas, and allocate additional resources as needed
• Address customer queries and complaints as the first point of contact, resolving issues or escalating complex cases appropriately
• Demonstrate key product and service features; lead demo specialist teams to maximize customer value during product presentations
• Guide teams in delivering consistent product information and adhere to established messaging and brand positioning
• Achieve sales performance goals by overseeing day-to-day front-end, back-end, and sales floor operations
• Record and process customer orders; aggregate common customer issues to develop effective response strategies
• Identify opportunities to introduce complementary products or services during customer interactions
• Set clear objectives for sales calls and meetings; utilize standard presentation materials to gauge customer interest
• Implement customer contact plans to communicate product launches and engage prospects in sales campaigns
• Use personal expertise to recommend products that meet customer needs and facilitate purchases under standard terms
• Monitor personal and team performance; allocate work, review completion, and implement corrective actions
• Participate in performance management, formal and informal training, and coaching activities
• Maintain professional accreditation and stay informed on relevant technology, regulations, and industry best practices

Qualifications

• Short-cycle tertiary education qualification
• Demonstrable experience handling various customer situations and advising others
• Managerial experience supervising and directing people and resources to achieve specific results within defined timeframes
• Product and service expertise within the luxury retail sector

Skills

Experience

Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes. Prior experience handling various customer situations and providing advisory support.

Education

Short-cycle tertiary education

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.